Multiple guests have encountered visible mould and musty odours in their rooms, with some forced to change hotels entirely. The hotel's inconsistent response to these health hazards makes it unsafe for sensitive guests.
🚩 Red Flags
“The room we were given had visible mold and a strong odor of old food, making it impossible to feel comfortable. The photos on the booking site are completely misleading”
“Smell of mold via aircon in the room Cold water in the swimming room Noisy, partying guests Price for the room did not match room's quality”
“The room smelled funny and I later discovered mold on the walls. When I reported the issue at the reception I was offered another room but the issue was the same”
“The front of house staff were absolutely terrible. The gentleman that checked us in didn't smile once when trying to check in after booking three rooms together”
“staff do not talk in a good way at all, and concierge in this hotel, is just bad more than enough, and the receptionist at night very very rude”
“The first room we were assigned had dirty and visibly stained bedsheets and pillowcases. After we complained, only the bedcover was changed, while the stained sheets were left unchanged”
“It was dirty , they changed my room three times and regardless of where they changed me even upgraded my room the bathroom was dirty”
“We were given a room on a smoking floor and as non smokers we found this a little gross Rooms inside and in corridors smelt really bad”
“My room was ready at 19:30 instead of 15:00 and even at 19:30 the room wasn't ready, the staff was still cleaning, the room smelled like cigarettes”
“The elevators are a bit too slow - sometimes you can stand 10-12 minutes just to get down or up”