This hotel has severe, systemic health and safety issues that make it dangerous to stay. Multiple recent reports confirm mold infestations, cockroaches, bedbugs, dirty sheets with feces, and widespread theft by staff including stolen passports, money, and credit cards. With fraudulent charges and zero accountability from management, this represents a serious risk to guest health, safety, and finances.
🚩 Red Flags
“We were supposed to stay 10 nights, but we left after only 3 nights, because our room was infested with cockroaches that came out at night”
“Had cockroaches, very dirty”
“Personnel from the hotel took out passports from our room without authorization and they took $100 from my wallet. After a few hours arguing with the receptionist, they fund our passports in a locker of one of the members from the hotel”
“We spent one night at the hotel, and the next day we went out at 10am. We returned at 7pm and someone entered our room, went through our bags, left our personal belongings messy, and didn't clean the room”
“They stole my chocolate and my credit card which they tried to use but couldn't because I blocked the option for foreign purchases”
“Cash and credit card were stolen from the room which were used in stores, the hotel washed their hands and didn't give us a sensible response to the gravity of the situation”
“We asked for delivery and left it in the room to eat later and some employee stole our snack when we left. The delivery was intact, it was more than 120 reais lost”
“One of the staff members went through my partner's wallet and left it open on top of the bed. Nothing was taken, but this is completely unacceptable”
“A jumpsuit that I love was missing from my suitcase, and I was outraged that they had stolen the item from my suitcase”
“I had a backpack lost in pre check-in, I filed a police report, looked for the hotel administration several times that provided no assistance”
“The first room we were in had mold covering the walls. COVERING. They moved us to a different room; less mold on the walls but the shower still had mold”
“We were changed rooms 3 times due to mold smell and air conditioning that didn't work. Even in the third room, there was still mold smell”
“The room was a dump: chewing gum in the wall, dirt on the wall, mold in the bathroom and on the curtains”
“Corridors with mold smell”
“I'm on strict allergy treatment and the room had mold and smell”
“Extremely dirty, terrible service, tiny room smelling of mold. Changed accommodation twice because they hadn't cleaned the bathroom properly and it was full of waste”
“They have a humidity smell in the rooms that makes you sick on the second day”
“Room with mold and air conditioning dripping”
“They accused me of having SMOKED in the room when I don't smoke and my friend doesn't either. When I checked out they charged me the smoking fee. 60€ for having smoked in the room, but after having paid they told me that”
“They charged me 2 x 970 reais for early check-in, said they would refund and didn't refund and the reception phone they gave me doesn't answer”
“Front desk tried to charge 2x the rate on the Booking reservation. Then agreed to charge the correct amount after a slight argument”
“At checkout they tried to make us pay for 1 extra parking day”
“I had bed bugs in my room nr 509 and when I told it at 07.00 at the morning they promised help. I waited 2 hours and nothing happened. It was many, and some of them like 4-5 mm, I have been beaten and feels very bad. The bit marks on my skin still seems, after 5 days”
“Very dirty! Dirty sheets and towels. Mold in the rooms”
“The room was very dirty, I was embarrassed, there were FECES INSIDE THE TOILET!!!! And the toilet seat was dirty with feces. A lot of hair on the floor of the room and bathroom”
“Bed linens with stains, bed bugs in the bed, small bugs in the bathroom”
“We were given dirty towels on arrival which is absolutely disgusting”
“The towels were old, stained, and had holes, and the bed linens didn't even fit the bedbugs properly”
“Dirty bathrooms and even with hospital bandage from a previous guest”
“The room with bed linens with hair and dirty room with dust”
“The glasses I had available in the room, one of the glasses HAD DIRTY MOUTH MARKS ON THE EDGE, the other glass had dirt inside”
“There were stains on the sheets”
“The cleanliness of the sheets and towels, several black marks of old age? And some stains too that are old and don't come out”