While most guests love the spacious rooms and helpful staff, there are concerning reports of hot water problems, maintenance issues, and inconsistent service quality. Some guests experienced significant infrastructure failures that weren't properly resolved.
🚩 Red Flags
“The main issue: there is only enough hot water for approximately 5 minutes per shower. After that, there is no hot water at all. This is completely unacceptable at any level, and especially shocking for a hotel presented as 5-star.”
“When ordered fries for my kids, we found a nail?!!!! what if they swallow it”
“In the room right on the kitchen table a cockroach was running”
“Breakfast is not what you expect from a 5 star hotel, very poor choice and quality”
“The eggs were quite liquidity a lot whenever made via omelet or scrambled egg order. The choice of sliced meat and cheese toppings were limited”
“Pool was a real disappointment. No sun to speak of and quite cold so didn't suit sitting outside.”
“It would be wise to specify that the pool has no sun in winter (very disappointing) and that the rooftop is closed.”
“Warning!! Very slippery shower floor, especially with soapy water, which is only to be expected. Small rubber mat with suckers covered only small portion of the dark shower floor.”