While the rooftop views and service remain exceptional, this aging hotel has concerning maintenance issues including confirmed cockroach encounters and outdated facilities. The luxury experience is inconsistent, with some guests facing serious problems despite the premium price.
🚩 Red Flags
“Third night was the worst - a full grown cockroach crawled over our face whilst we were asleep. Managed to take a picture and complain to the hotel manager. Staying in a supposedly 5 star hotel, we expected alot more and the cockroach incident is just absolutely unacceptable.”
“Got a number of bites from insects in the carpet. Bathroom sliding door mechanism broke, resulting in my wife being trapped. Dirty men's underwear found in the hairdryer bag, broken hairdryer nozzle.”
“This property is by no means a 5star hotel. It is very old, dirty and generally horrible. The bathroom & blinders at the room were dirty &disgusting. The walls were scratched, the carpets at the reception and in the room very dirty”
“The rooms require renovation, or at the very least, the hotel should not be classified as five stars in its current state. The carpets are coming loose.”
“Unfortunately this hotel is rather old, the airconditioning smells, pool area is small, staff is slow when checking in and out”
“Check in was set for 2:00 pm, showed up at 3:00 pm and our room wasn't ready. Sat waiting in the lobby for about 40 minutes before a room was ready.”
“Checking in took 40min, the suitcases were not in the room, cot was not ready”
“check in process tedious and long. Wasn't really a fan.”
“Rooms are dark, in the carpet were many undefinable stains.”
“The carpets at the reception and in the room very dirty, as well as the windows.”
“Dirty carpets. Getting help with taxis was not straight forward.”
“Property is dated. Pool area is too small, could never get a lounge - only holds 20 people.”
“The pool was small and very cold for such a warm weather location.”