Best Western Premier Incheon Airport Hotel

Best Western Premier Incheon Airport Hotel

South Korea

View on Booking.com
Do Not Stay
Black mould in bathrooms
25%
Low confidence.
Based on 217 detailed reviews.
Score-only reviews are excluded.

Multiple guests have reported black mould in bathrooms and AC units, creating serious health risks. The hotel's aging infrastructure and poor maintenance create unsafe conditions that no traveler should endure.

🚩 Red Flags

Black mould in bathrooms and AC units
critical
Mentioned 6 times, last 9 months ago
black mould in the bathroom

Cleaning the AC unit so that the guests do not breathe black mould is necessary

9 months ago·Japan·Score: 1/10

My room was filthy, black mould in the bathroom, think layers of black dust on the ceiling fans

2 years ago·Canada·Score: 2/10

The property was very smelly from the carpet mold and it was unbearable to sleep

2 years ago·United Arab Emirates·Score: 1/10
Aging infrastructure and maintenance issues
high
Mentioned 15 times, last 3 months ago
doors do not lock properly

The doors do not lock properly. At least in floor 6th there are 5 locks that do not work properly and need maintenance

9 months ago·Japan·Score: 1/10

There was water damage all over the ceiling and the ceiling was peeling/open

1 year ago·United States·Score: 3/10

cold room with dirty moquette, electric plugs not working, blinking lights

1 year ago·Italy·Score: 2/10
Poor staff attitude and service
high
Mentioned 12 times, last 3 months ago
Staff at reception not friendly or helpful at all

Staff at reception not friendly or helpful at all. Gave me a bad impression of South Korea

9 months ago·United Kingdom·Score: 1/10

The hotel convenience store clerk was really rude in their attitude

7 months ago·Japan·Score: 1/10

Our Flight arrived at 10 AM and we arrived at 11 am. The male attendant said XXX amount and he would let us have the room now. It was his attitude and general don't care less

4 months ago·Australia·Score: 7/10
Dirty carpets and strong odors
high
Mentioned 10 times, last 3 months ago
dirty moquette

The room that I was given smelled terribly strongly of cigarettes, even though it was a no smoking room

8 months ago·Australia·Score: 3/10

Carpet has a lot of stains. No stirs for coffee, no luggage rack to hold luggage

1 year ago·United States·Score: 3/10

Room was dated and dingy. Carpet was worn. Carpet is a bad choice in Korea anyway due to humid summers

6 months ago·South Korea·Score: 3/10

🙂‍↔️ Avoid if you're...

sensitive to mould or have respiratory issuesexpecting modern hotel amenitiesa light sleeper (noise from planes and corridors)looking for attentive customer service