Capital M by BednBeyond Dehali Line, Westlands Nairobi, Kenya

Capital M by BednBeyond Dehali Line, Westlands Nairobi, Kenya

Kenya

View on Booking.com
Do Not Stay
Confirmed cockroach infestations
25%
Low confidence.
Based on 121 detailed reviews.
Score-only reviews are excluded.

Multiple guests have reported cockroaches in bathrooms and bedrooms, with one recent confirmed sighting in November 2025. Combined with aggressive management practices and deposit scams, this property poses health and financial risks.

🚩 Red Flags

Cockroaches
critical
Mentioned 2 times, last 7 months ago
β€œCockroaches in the Bathroom and Bedroom”

β€œCockroaches in the Bathroom and Bedroom Great place. But Please resolve the issue of Cockroaches. I mentioned to the staff at Checkout”

7 months agoΒ·ZambiaΒ·Score: 8/10
Inconsistent cleanliness standards
high
Mentioned 8 times, last 7 months ago
β€œI arrived at night after a long flight to an apartment with a dirty toilet”

β€œI arrived at night after a long flight to an apartment with a dirty toilet with on top when I arrived. Dirty linen on the bed. I tried calling the reception in the number given & no one answered.”

9 months agoΒ·NorwayΒ·Score: 1/10

β€œVery very poor on cleanliness. Walked in and all the walls in the apartment had old dirt marks, all switches had dirty finger prints around them, and even the kitchen walls were stained with old food markes.”

1 year agoΒ·RwandaΒ·Score: 4/10
Rude and unprofessional management
high
Mentioned 15 times, last 1 year ago
β€œThe host was incredibly rude from the moment we arrived”

β€œThe host was incredibly rude from the moment we arrived. We checked in around 7 p.m., and when we voiced our discontent with the hidden charges, he actually told us to go stay somewhere else.”

1 year agoΒ·United StatesΒ·Score: 2/10

β€œProperty manager is terrible. Honestly the way he respond to enquiry. Lied to me when I enquiΓ¨re about bagage storage facility. Changed his answers after I booked and paid then deleted our WhatsApp conversation.”

2 years agoΒ·United StatesΒ·Score: 5/10
Hidden fees and deposit refund problems
high
Mentioned 12 times, last 2 years ago
β€œThey asked for a deposit that they refused to refund”

β€œThey asked for a deposit that they refused to refund after my stay and when I wrote a review about it they had the audacity to insult me. Would definitely not recommend this place.”

2 years agoΒ·KenyaΒ·Score: 1/10

β€œHIDDEN COSTS OF USD 45. Made the stay nearly double what it seemed like it would be when we booked. When I tried to tell the owner that maybe he isn't listing the costs well on booking.com he got visibly annoyed and heated.”

2 years agoΒ·South AfricaΒ·Score: 6/10
Slow elevators and building access issues
medium
Mentioned 6 times, last 3 months ago
β€œthe elevator can be slow”

β€œThe elevator has partially very long taken, until he was there. I believe some persons / residents have a card / key to drive through without the elevator stopping at other floors.”

6 months agoΒ·GermanyΒ·Score: 8/10

πŸ™‚β€β†”οΈ Avoid if you're...

someone with a pest phobiatraveling on a tight budgetexpecting professional hospitalityneeding guaranteed deposit refunds