Citadines Connect Sydney Airport

Sydney, Australia

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Do Not Stay
Recurring Mold And Pest Issues
15%
Low confidence.
Based on 118 detailed reviews.
Score-only reviews are excluded.

This airport hotel has serious health and safety issues that make it unsuitable for guests. Multiple recent reports confirm mold problems in bathrooms, pest infestations including bedbugs and cockroaches, and consistently poor cleanliness standards with dirty sheets and unsanitary conditions. While some guests praise the location and newer positive reviews exist, the pattern of critical hygiene failures creates unacceptable health risks that override any conveniences.

🚩 Red Flags

Pest infestations
critical
Mentioned 4 times, last 2 months ago
β€œThere was a cockroach in my room”

β€œThere was a cockroach in my room”

1 year agoΒ·AustraliaΒ·Score: 1/10

β€œI was bitten by bedbugs at night in room 619. Photos taken unfortunately only after 3 days from the bite”

2 months agoΒ·PolandΒ·Score: 1/10

β€œThere were gnats in the bathroom”

3 months agoΒ·United StatesΒ·Score: 1/10

β€œBecause of mosquitoes we leaved the hotel and they said us they will return all the money for 3 night reservation”

2 years agoΒ·AustraliaΒ·Score: 1/10
Mold in bathrooms
critical
Mentioned 5 times, last 11 months ago
β€œBlack mould in the shower was horrendous”

β€œThe black mould in the shower was horrendous”

1 year agoΒ·AustraliaΒ·Score: 1/10

β€œMould in grouting in shower”

2 years agoΒ·AustraliaΒ·Score: 1/10

β€œThe shower head had some rust, stains, mold or something else. I have the photos for it”

2 years agoΒ·AustraliaΒ·Score: 2/10

β€œRoom not available till late, bathroom shower had mould in the grout”

11 months agoΒ·AustraliaΒ·Score: 1/10

β€œBathroom sink pipes were clogged & didn't drain while washing hands or face. Lots Spider webs. Lots of dead bugs on the Ceiling in the bathroom”

2 years agoΒ·AustraliaΒ·Score: 1/10
Poor cleanliness standards
high
Mentioned 12 times, last 1 month ago
β€œThe room was filthy and unsanitary”

β€œThe room was filthy and unsanitary, so I checked out straight away and left”

2 years agoΒ·JapanΒ·Score: 1/10

β€œThe bed sheet had some dodgy stains on it”

2 years agoΒ·AustraliaΒ·Score: 2/10

β€œThere were a lot of black hairs in the bathroom”

1 month agoΒ·New ZealandΒ·Score: 7/10

β€œThe bed sheet is not clean with the blood and the dirty color”

3 years agoΒ·AustraliaΒ·Score: 1/10

β€œStayed for two nights room was not cleaned towels were not replaced used wet dirty towels disgusting”

1 year agoΒ·AustraliaΒ·Score: 1/10

β€œUrine on sheets and curtains. Room smelled like sex and body odour”

2 years agoΒ·AustraliaΒ·Score: 1/10

β€œThe bathroom was filthy with soap scum and corroded metal all through the shower. Stains thought through the room”

8 months agoΒ·AustraliaΒ·Score: 1/10

β€œRooms not properly cleaned. 4 nights and no internet access”

1 month agoΒ·New ZealandΒ·Score: 1/10

β€œThe towels stink like nair hair removal cream ,I asked for fresh ones twice but they stunk too”

2 years agoΒ·AustraliaΒ·Score: 1/10

β€œPoor cleaning standards in the room, no bottles of drinking water was provided”

6 months agoΒ·AustraliaΒ·Score: 2/10

πŸ™‚β€β†”οΈ Avoid if you're...

Health-conscious travelerAnyone with allergiesExpecting basic hygiene standards