This property has serious systemic issues that make it unsafe to book. Recent reports of cockroaches and filthy bathrooms with blood and hair indicate critical hygiene failures. The hotel routinely overbooks and denies entry to guests with confirmed reservations, forcing them to find alternative accommodation at their own expense. Additionally, they systematically retain security deposits despite promises to return them, with guests reporting months-long battles to recover hundreds of dollars.
🚩 Red Flags
“They sold my room that I paid the deposit for upfront. Given less than comparable accommodations down the street at an older hotel, not a resort.”
“After a long tiring airplane ride, we Uber to the hotel at 10pm just to find out that the hotel was overbooked and they do not have any more rooms.”
“The hotel rejected entry to my colleague for whom I had booked this room at 2 AM even though he was able to provide the confirmation QR code as well as all information related to the booking. He had to go find a different hotel and pay for it. Never received a refund. A big scam”
“I booked 3 months in advance, however when I arrived at the hotel, at 10 pm, after a long flight, they told me they were overbooked.”
“I liked nothing about this place because we arrived at 10 pm and there was no room because they overbooked!”
“Hotel sconsigliato. Staff totalmente impreparato e incapace di gestire le prenotazioni. Abbiamo prenotato la camera a febbraio e scopriamo solo al nostro arrivo (a maggio) che sono in overbooking”
“Never stayed there! I received a voicemail stating they were over booked and that they would transects me over to their sister resort the Tahiti.”
“Overbooking occurred, we were left without accommodation”
“Our 2 bedroom suite and 1 bedroom suite was very dusty and had roaches!! This was the second rooms that we were moved to as the first rooms the bathrooms did not have running water do to the valve being shutoff due to AC with massive leaks.”
“The bed was uncomfortable, The tub was dirty, The bathroom look nasty with bugs on the ceiling. I would never stay in this resort again.”
“Bathroom was not clean blood drops on the floor and wall , tub was not clean it appeared to be clean until i.got in to take shower and notice hair and small articles of trash in the tub”
“I don't like when I got in the shower it was someone else's hair all over the tub.”
“Shower and tub were dirty. Hot water ran out. Sink and toilet were very low”
“The bathtub was gross, and had black spots all over the wall”
“The walls were thin as paper, we could literally hear anything as if sitting next to it - people in the hallway and our neighbours television.”
“The walls are thin and I could hear my neighbor coughing, my mom could hear her neighbors fighting.”
“You can hear your neighbors talking.”
“The walls are paper thin, you could here everything in the adjacent room as if they were in your room.”
“They gave us a room with a thin door to the next room. Because of this, we could hear everything that the guests in the next room were doing and saying.”
“Goes only with earplugs in this hotel. It is extremely noisy. You hear the neighbors as if they were in the same room. This makes it extremely noisy and loud.”
“Walls were thin, could hear the people next door.”
“The wall was not soundproof so you can hear your neighbor clearly when they laugh and talk.”
“The volume of TV set of my neigbour is terrible after 11:00pm, which cause me couldn't sleep”
“The neighbor kept their TV BLARING all night, and the property refused to enforce THEIR quiet hours rules.”
“They still haven't given me my $200 security deposit back. It says they release it upon check out but they're lying. The manager and the employees all lied to me and still haven't given my money back.”
“They haven't returned the $400 deposit, even though the rules say it'll take 3 days. A week has passed.”
“They charged my account $259.79 when l already paid upfront through booking.com at 4:20pm 9/20/2025 while still in California!”
“That they charged me the $200 deposit twice and I've still not seen it refunded to my card. I've called several times and get no response”
“Took $100 security deposit and still have not have that refunded onto my card after over a week.”
“Since 4 weeks 200 USD on my credit card blocked without reason!! Absolute NoGo! Customer service and Booking don't help further!”
“They never return my deposit I really don't recommend it”
“They don't give you back the deposit”
“When you arrive at the hotel, there is a $200 deposit. In addition, they charge an extra $51 that was not mentioned during the booking.”
“Management charged us more than what I paid (including resort fee) for through Booking.com”