Das Stue occupies a stunning location by Berlin's Tiergarten with genuinely beautiful design and many satisfied guests praising the staff and atmosphere. However, recurring maintenance issues (dirty rooms, broken AC, worn furniture) reported by 12% of recent guests, combined with inconsistent service quality, prevent a confident recommendation. The hotel shows promise but needs to address these operational concerns to match its premium pricing and 5-star aspirations.
🚩 Red Flags
“The a/c did not work in my room which was disappointing”
“Air-conditioning never worked. Absolutely atrocious.”
“The airconditioner didnt worked. We asked if we could have it cooler some way but it was impossible. Even it wasn't warmed outside we sweat every single night.”
“Air condition could not cool the room so it was uncomfortably warm”
“The A/C was broken. Problem not solved during my stay.”
“Room was so hot was unbearable got sick”
“The AC in the room seemed impossible to turn off, and even when set on the maximum temperature it was always rather chilly.”
“the aircon in the room needs to cooler”
“The first room I was given was extremely dirty, old, and badly maintained. I had to wait over an hour and move rooms twice before a clean one was finally found.”
“For that price the rooms were all neglected and not clean. Pay 400€ for beard hair and spider webs next to chipped furniture and scratch marks on all doors is pretty wild.”
“Amateur staff, rooms not cleaned and maintained properly”
“The rooms are in need of renovation and not clean.”
“The room was not properly cleaned!”
“Also had stains on bed cover, chairs and one curtain had part of the hem loose - at this price, compared to other hotels in Berlin - I would not expect this.”
“The furnitures in the room are of very bad quality. Lot of them were damaged. The floor included.”
“Worn furniture, traces on the walls”
“The room was quite worn out”
“A large crack in my sink, curtains that wouldn't close, and many damages on the walls in the room. Just not well maintained rooms.”
“Totally over priced and far away from a 5 Star rating.”
“Super expensive and not really 5 star.”
“Overpriced for the room - it wasn't super luxurious and my husband stays in Berlin for work and was disappointed with the value for money.”
“At the called price, this is not reflected in the rooms. Overall, we find the price overpriced.”
“It feels expensive for what it is.”
“Price performance doesn't match 100 percent”
“Price performance doesn't match.”
“For almost 900 euros per night I expect a top stay. But nothing less was true.”
“considering this was the second most expensive hotel in Berlin on that day, the overall quality, service, and location did not match the price.”
“Price, cleanliness, room”
“Unmotivated, untrained constantly changing staff that only briefly moves out of the comfort zone and knows nothing.”
“Service personnel seem to not be professionals (or few). Quality and creativity in food and breakfast buffet mediocre. Price performance doesn't match.”
“Poor Service and lack of trained & knowledgeable staff”
“The service in the bar/lobby area and in the restaurant is underground (extremely long waiting times, untrained staff)”
“Stuff were very slow to service in the bar and in the breakfast, took ages and had to request everything multiple times.”
“In general service was slow, too slow.”
“The staff was (partly) quite inattentive.”
“Amateur staff, rooms not cleaned and maintained properly”
“Orders at breakfast and in the evening at the bar took too long, even though there wasn't much going on.”
“At breakfast we didn't feel seen. We waited at least 15 minutes until a waitress came to our table.”