This Marriott property has serious health and safety issues that make it unsuitable for guests. Multiple recent reports confirm cockroaches in rooms and restaurants, widespread mold problems with musty odors in rooms and pillows, and consistently poor cleanliness standards including dirty bathrooms, unwashed floors, and stained linens. While the location and some staff receive praise, these critical hygiene failures at a supposed 5-star resort create an unacceptable risk for any traveler.
🚩 Red Flags
“I found cockroaches coming from under the door, which made me afraid to sleep for fear they would crawl into my bags or bed. Additionally, little ants although I had 0 food in my room.”
“And just when I thought things couldn't get more memorable, a massive cockroach made an appearance in the restaurant — large enough to deserve its own room and breakfast voucher.”
“Our room smelt like mould and the pillow did as well. For a 5 star resort I don't know it was worth the money!”
“The resort is extremely man made, the decor is old, smells of mould, the room was filthy”
“Especially the pillow was moldy, and even changing covers and sheets didn't change the smell.”
“Pictures provided are of inadequate baby bin in common areas, mould in the shower on our arrival on the first night”
“The room was filthy (we took pics of our feet when we walked around bare footed for 5 mins), room floors got mopped once when we asked for days”
“My room was not cleaned properly, floor was not swept and mopped. Dished and utensils were lying in front of neighbouring room for 2 days”
“Bathroom was dirty with someone's leg on the wall. Iron was burnt before using it too.”
“The room was dirty. There was a dead fly on the bathroom counter where clean towels are kept. Floor was not cleaned properly. Tub was dirty. Shower glass door had old handprints.”
“Room cleaning was insufficient, full of dust.”
“Our room was not serviced on multiple occasions”
“Cleanliness across the restaurants didn't meet the usual Marriott standards, and the plastic glasses appeared old and not very hygienic. In addition, cushions throughout the resort were dirty.”
“The pool towels were stained.”