This hotel operates what appears to be a systematic scam involving deposits and double-charging, with 15+ guests reporting stolen money and ignored refund requests. Critical health hazards include confirmed bedbug infestations requiring medical treatment and widespread reports of dirty sheets with hair. Despite some recent positive reviews praising staff, the fundamental issues of financial fraud and pest problems make this property unsafe for any traveler.
🚩 Red Flags
“A gentleman at the reception demanded I pay for my reservation, even though I had already shown him that the payment was automatically processed and the money had already been withdrawn from my account. He insisted that I needed a physical card. I told him I didn't have one, and he told me to pay again and I'd get a refund in 2-3 days. I reluctantly paid again with the card I had on me. It's been a WEEK, and I still haven't received the refund. So, technically, I've paid twice for the same reservation.”
“They took security deposit and promised to return next day but they processed refund after 12 days. My check in was on 26th july & checkout was next day. They processed the refund on 9th of august. Now I have to wait more 15 days to get my security deposit back”
“The deposit was not returned, although it was promised by the guys at the reception that I would get it shortly. I tried to contact via Booking, but didn't get any feedback. That is very disappointing!”
“On my first visit to the hotel I was surprised by the good service in the hotel. Now that I have completed my second stay and am back home and noticed that my deposit was simply withheld, I feel cheated and disappointed by the hotel!!! The hotel simply withheld my deposit. When I left, I was assured that it would be booked back. Now that I'm home, I saw on the credit card statement that the entire amount had been withheld without my consent!!”
“Nothing, they charge my debit card for 200 AED as a deposit and promised to release it when I checkout and leave but that never happened....”
“The receptionist asked for extra payment saying it was the deposit for any damages we may cause, and will automatically refund after we check out. But we didn't get any refund after waiting for 2-3 weeks after CO. Already asked the hotel team abt the problem and didnt get any response from them since then. It is really a scam tbh”
“Paid a deposit of aed200 via card. And got back aed160. I have emailed them twice to ask for an explanation, but nobody responds to the email.”
“Was charged twice for the stay.”
“Staff not polite or professional. The property charged twice the staying and impossible to have assistance”
“they charged me twice. they are refusing to pay back”
“The accommodation failed to meet basic hygiene and safety standards, particularly regarding bed cleanliness and pest control. Upon check-in, we discovered the bed and bedding were severely compromised by what appeared to be bed bugs. The infestation was so severe that we were unable to sleep and suffered multiple bites requiring urgent medical attention at a local pharmacy the following afternoon.”
“Bed sheets were dirty, and found two small bugs in the bedsheets. Staff was not apologetic, and did not offer a solution.”
“Bed bugs, mediocre service,”
“We had a terrible experience, all because of a misunderstanding about minibar items that we never even consumed. Upon check-in, we noticed that the minibar items were missing. We didn't think much of it, assuming the basket had simply not been refilled before our stay. However, when we checked out, the guest relations representative insisted that the items had been there from the start and that we had taken them, implying that we were lying. This was incredibly insulting. We felt forced to pay for items we hadn't touched, let alone consumed.”
“The receptionist basically has no manners. His name is Arafat. This is not the first time. Every time he takes the room deposit because there is nothing in the room, only 3 pepsi bottles”
“-Find hair at the pillow -Water pressure is very low -Shower is broken and falling down”
“The bed sheets were not clean, the bathroom was smelling like sewage and during checkout my sister mentioned it to the receptionist he clearly didn't acknowledge our concerns”
“No hand towels No wash clothes Hair on bed!”
“- Bad cleaning and dirt and hair everywhere in the room”