This hostel has serious systemic issues that make it unsafe for guests. Multiple recent reports confirm security breaches, theft from rooms, dirty bedding with bed bugs, and loud music until late hours. Staff are frequently described as rude and unhelpful, with recurring complaints about stolen deposits. With 4,331 total reviews providing substantial data, these patterns are well-established and dangerous.
🚩 Red Flags
“The most concerning issue was the security. There is no effective barrier, anyone can walk in freely, which feels unsafe. Non-guests were sleeping in the area in front of our room every night, and things escalated into fights in the middle of the night--2 nights out of 3 during our stay.”
“I had been stolen from one of the guests and when I ask if he can help me with few images of the camera to identify the guest he stole my money he told me is the police officer duty.”
“I was robbed in the night. All my documents were stolen and no one from the staff helped me. Without my credit card I couldn't check into the next hotel and Generator Miami said, then I have to sleep on the street.”
“They robbed me inside the room, and they took a long time to give me an answer; they took a long time to solve my problem.”
“Little security in the rooms, personal objects are lost.”
“They steal things from the room”
“People visiting are not properly screened therefore you may end up sharing with someone with poor hygienic practices”
“The cleaning lady left our room unlocked, so I can in no way recommend this place, where you are not safe with your things.”
“All the good experiences I had during my stay at this hostel are completely overshadowed by the fact that they are refusing to return the security deposit for no reason. There's no explanation or proof that we caused any damage.”
“The establishment charges a deposit guarantee of $50 on arrival, this is not mentioned anywhere. + I never received a refund of this deposit. THE ESTABLISHMENT STOLE $50 FROM ME!”
“They stole my 50 dollar deposit”
“Didn't give me back my deposit, so I see that as stealing from me”
“I forgot a pouch with 600 usd, the hotel confirmed having this pouch and the money in security and two months later they still haven't made me a transfer”
“The worst thing was, however, that it smelled very much like mold, probably it was the air conditioning, which was poorly maintained. The smell was so unbearable that we didn't stay and the only good thing was that we were given the opportunity to cancel the room.”
“The pool area also had an unpleasant smell, making spending time there very uncomfortable.”
“Dirty bed linen.”
“The bed sheets and blanket were dirty, the bed was very uncomfortable, and the room was freezing cold.”
“Dirty linen with visible bed bugs.”
“The beds are not even made!!! You have to make them yourself!”
“The sheets with holes everywhere, they don't make your room.”
“Instead of resolving it properly, he sent me to a dirty bed that had clearly just been used by someone else. I had just arrived from a 14-hour journey, and all he offered was a new set of sheets, meaning I had to change the bedding myself and sleep in a previously used bed.”
“Music too loud until late hours of the night.”
“They play loud music all day it's a hotel, not a club”
“It seems mostly like a youth place, as loud music is played, which could also be heard from the room in the evening.”
“Had a terrible experience at this Hostel when part of the staff (all of them men) including the Manager, treated me and my friends in a very disrespectful, rude and abusive way when we complain about a weird guy at the pool who was making my friends feel uncomfortable.”
“The staff was extremely rude”
“The very rude attitude from the manager.I had been stolen from one off the guest and when i ask if he can help me with few images of the camera to identify the guest he stoled my money he told me is the police officer duty.”
“When we reported this to the staff, they were dismissive and suggested we should have informed them immediately. The staff, in general, was unhelpful and rather rude.”
“The night staff treated us badly, sticking a 'violation' sticker on the car window and telling us we were fined for parking, when they stick the sticker to scare the guest.”
“Communication was very bad. Front desk was terrible. Very arrogant and totally not helpful.”
“Rude staff not very accommodating.”
“Anytime we asked for basic things - got such a attitude, if you want fresh towels - $5”