This thermal hotel suffers from fundamental operational failures that undermine its core purpose. Over 30% of recent guests report cold water in the thermal pools - the facility's main attraction - with temperatures around 34°C instead of proper thermal levels. Widespread cleanliness issues plague both the spa areas and hotel rooms, including dirty pools, hair-covered floors, and improperly cleaned accommodations. The dining experience is consistently poor with cold buffet food and overwhelmed service staff.
🚩 Red Flags
“The water in the large pool was very cold and not corresponding to a thermal spa (about 34 degrees)”
“Thermal water much too cold, much dirt on the floor, poor cleaning”
“The thermal pools are too cold”
“The water was too cold, it was not clean”
“The water in the thermal pools was cold and so heavily chlorinated that after 10 minutes our eyes burned strongly and our skin itched”
“The thermal pools were cold. The water was just as cold”
“The thermal pools were cold. Dining room was cold. Game room cold”
“The pools were very cold”
“The thermal pools are too cold!!!”
“The thermal pools were too cold”
“Much dirt on the floor, poor cleaning, no single opportunity to lie down and get massaged with the massage jets”
“Thermal area not clean. Especially on the floor in the pools”
“The whole floor in the thermal area was full of hair and dirty”
“Thermal area very very dirty water cold showers only cold water in thermal area”
“The cleanliness in the sauna area should be much more controlled, leaves much to be desired”
“Thermal area would need a complete renovation, little space and few attractions compared to other thermal spas, cleanliness was also not great, hair and dirt on the floor, toilet smell”
“In some areas it could be cleaner”
“The thermal area is not very clean, there is not enough cleaning in the thermal area”
“Sauna area unhygienic, steam sauna stinks, partly missing tiles and exposed electrical wiring at the lights”
“Outside area / pool much too small and dirty. The canteen disgusting”
“We found our room completely dirty, uncleaned and with human remains (blood drops in the bathroom etc.)”
“The room was very dusty this time and the beds were not really made (sheets)”
“The room was dirty, bed sheets and a lot of dust were visible. The heating and radiator didn't work, it was very loud in the hallway”
“Room very dusty. The wellness area was very desolate in the outdoor area (construction site) and not activated”
“The cleanliness of the rooms and on the balcony is an imposition. The toilet and shower in the room were heavily soiled”
“Food inedible, cleanliness absolutely terrible. Beds should be changed”
“Beds are not made and washbasin was not cleaned”
“Room cleaning was forgotten during cleaning, safe was not activated”
“The evening buffet was unfortunately cold throughout, the meat too dry and the sauces from the package”
“Food was only cold! The rooms were not clean!”
“Eating cold, thermal areas partly closed off”
“The offered meat dishes were unfortunately cooked to death and the food was partly lukewarm to cold”
“Evening dinner was lukewarm. Too little lighting in the room. Pitch dark in the thermal area. Food lukewarm to cold!!”
“The thermal area was cold, the water just as cold. The food was lukewarm and very little choice”
“Worn out, much didn't work, evening buffet was not good but lukewarm”
“Service in the evening was terrible. Drinks were brought late, if at all, and are heavily overpriced”
“The food was very good but from time to time the meat was not quite cooked through”
“Staff totally overwhelmed and from 8 pm buffet was practically empty”