This Hilton LAX has severe health and safety issues that make it unsafe to stay. Multiple recent reports confirm bedbugs, cockroaches, mold, and consistently filthy conditions including dirty sheets, waste in toilets, and hair-covered surfaces. The hotel also suffers from chronic water problems with frequent outages and no hot water. With 4,228 total reviews providing a substantial sample size, these critical issues represent a clear pattern of dangerous conditions that pose serious health risks.
🚩 Red Flags
“The room was extremely dirty Black looking mold growing in bathroom Will never stay there again”
“The room smelled like mildew and smoke.”
“The room was filthy. My son dropped something and it rolled behind the dresser so I had to move it to get it. The dust and chunks of food and miscellaneous garbage was an inch thick. The bathroom was disgusting, the caulking around the tub was moldy and cracked open. The pool was a cooking pot it was so hot. Horrible upkeep on this property.”
“Found 3 bed bugs in the room on pillow and comforter. Also I booked a room for 2 adults and 2 children breakfast included but was informed that in order to get all breakfast included I would of had to book as four adults not children how does that make any since. Furthermore after seeing the bed bugs we didn't want to eat there and throw away the breakfast comps and got the hell out of there.”
“Our room was filthy. Took pictures to show front desk. They agreed a full refund then sent me a receipt showing only 50 dollars compensation. Whole family bitten by bed bugs. Pool area filthy”
“I was bitten by bed bugs and all they offered was a room change. I had pictures of a bug and bite marks!”
“Shower did t work. Bathroom floor was dirty. Bugs in bed. Got bitten by bugs”
“Location. Smoke of pot everywhere, very loud , pool was unintended . Lots of alcohol bottles and cans next to the pool not kid friendly . Cockroaches in the hotel room dead cockroaches in the hall way. Ac was not working room temp reached up to 80 degrees even after I called to get it fix it still didn't work”
“Didn't know there was a breakfast room. Rooms where very very dirty (it was disgusting brush my teeth on a sink that dirty. Carpets where not properly vacuum Sheets were dirty Night stand had food and drink stains Room smell like vomit Bathroom wall paper is coming off Shower tub had previous guest foot print”
“Top 3 of worst hotels I have visited. Bed had blood spot, worst pillows in the world if you can name it like that. Old room, old bathroom with dirty curtains. They made us wait for our included breakfast 45 minutes (waiting list) with no room service or other option. We even asked if we could take our food to our room and they said no. Tables were not dirty, worst. I will never return”
“The lifts were unusable when I arrived, around 22:00. The follwing morning they still unusable, unbelievable for such kid of Hotel, I have to bring my luggages thruogh 5 floors of stairs.....no one help. In the shower the water tooks 5 minutes to get hot..... So many hairs everywhere, in the bed, in the bathoroom.”
“Brown hair was found in room . Shower outdated. Laundry service: I asked to change dollars for coins and she didn't have any. She tried to give me money from her own purse which was kind but she didn't realise it has to be all quarters so I declined. Asked for the free toothpaste and it comes in sachets instead of tube which means its messy. This is meant to be the Hilton.”
“The room was not clean. We found a dirty paper towel under the bed. Took over an hour to get towels since our room wasn't stocked with any”
“Waste in toilet. Staff did not care but upon request gave us another room which had waste in toilet. Bed very uncomfortable!”
“Didn't know there was a breakfast room. Rooms where very very dirty (it was disgusting brush my teeth on a sink that dirty. Carpets where not properly vacuum Sheets were dirty Night stand had food and drink stains Room smell like vomit Bathroom wall paper is coming off Shower tub had previous guest foot print”
“The room was filthy. My son dropped something and it rolled behind the dresser so I had to move it to get it. The dust and chunks of food and miscellaneous garbage was an inch thick. The bathroom was disgusting, the caulking around the tub was moldy and cracked open. The pool was a cooking pot it was so hot. Horrible upkeep on this property.”
“I felt like I was in a 1 star hotel it stunk it was filthy and there was a centepide in my shower . I also had food I put in the fridge and medicine and they didn't even turn on the fridge so when I woke up I had to throw everything away”
“Awful I sent a three page email and still no reply. Here I'll hit the highlights hair in the tub. Toenails on the floor. 2 hour and 15 min room service”
“Toilet flooded at 3:30am had to move rooms at 4am other room didn't have a working shower and smelt very bad”
“Shower did t work. Bathroom floor was dirty. Bugs in bed. Got bitten by bugs”
“Very old and dirty, bad shower water can't drain, so bad so old”
“I was told upon arrival, after a 11 hour flight and arriving at 2:30 am, , that there was no hot water for shower and given three bottles of water to bathe in? The rooms are dull and in urgent need of update”
“The rooms are very outdated. The TV was disconnected There was no water when we arrived Friday the toilet kept getting plugged up Saturday before our event. There was no hot water when I showered both nights. AC sounded like a hamster on a wheel all night and they don't provide refrigerators in the room.”
“Bathroom was dated for the price. The bathroom shower head was a trickle and had no hot water. Let the shower run for over 15 min to try and get hot water. Tried calling front desk and no answer either. Spoke to other people waiting for elevator,and they said that they did not have hot water either.”
“When wanting to take a shower before retiring for the evening I discovered there was no water. I called down to reception and was told it was too late to take a look at it, but it would be dealt with the following day. I had an early morning flight the next day. There was no microwave or refrigerator as advertised. The bathroom was without liquid soap or bar soap. The price for the room was $166.36, which was exorbitant for such a derelict room.”
“Hotel is under construction. There is a constant (and I mean constant) drilling noise throughout all rooms. Because of the renovations, there issues with hot water (the manager acknowledged this when I told him). Furthermore, there are times where there is no water at all (shut-offs take place occasionally due to the renovation).”
“They were doing plumbing construction and we were up all night with the constant banging with no water from 10pm till 6 am and then there was no warm water to shower. This was March 11 2025. Yoga at the hotel assured us we would get our money back for the night. He told me to contact booking .com which I did. They put in an email to the Hilton Hotel but I e not heard a thing.”
“Not Notifying your customers that the water facilities would not be working. If we were aware of this we would not have booked your hotel. Considering you are an airport hotel we booked to freshen up before our flight. However we were unable to use our own bathroom to do so. We also were not offered any compensation and had to fight for a 50% discount which still is not good enough. It is unsafe for two young girls to be walking around the hotel hallways trying to find a room to shower in. Do better in communicating with customers.”
“everything， There is no water in the shower.”