Multiple guests have reported bed bug encounters with photographic evidence, including whole families being bitten. The hotel's response has been inadequate, offering only room changes rather than proper remediation.
🚩 Red Flags
“Location. Smoke of pot everywhere, very loud, pool was unintended. Lots of alcohol bottles and cans next to the pool not kid friendly. Cockroaches in the hotel room dead cockroaches in the hall way.”
“We booked three rooms but changed 9 rooms in one night. Room noise problems, cockroaches, and even rooms that couldn't be entered because the hallway was under construction. That night was very tiring, but we couldn't rest until 3 AM.”
“The room was extremely dirty. Black looking mold growing in bathroom. Will never stay there again AWFUL”
“I was bitten by bed bugs and all they offered was a room change. I had pictures of a bug and bite marks! Bed Bugs and expensive parking”
“Found 3 bed bugs in the room on pillow and comforter. Also I booked a room for 2 adults and 2 children breakfast included but was informed that in order to get all breakfast included I would of had to book as four adults”
“Our room was filthy. Took pictures to show front desk. They agreed a full refund then sent me a receipt showing only 50 dollars compensation. Whole family bitten by bed bugs.”
“Clean and nice location. No hot water, cannot take shower”
“Both days I was there the water was out for hours. This appeared to be some scheduled ongoing repairs but it seems like an expensive hotel shouldn't sell rooms that don't have water for hours at a time.”
“Hotel is under construction. There is a constant (and I mean constant) drilling noise throughout all rooms. Because of the renovations, there issues with hot water.”
“Elevators broken, room on 5th floor accessible only by emergency stairs, construction work in progress without any delimitation of the work area and to complete the bathtub rusted shower mixer broken”
“The lifts were unusable when I arrived, around 22:00. The following morning they still unusable, unbelievable for such kid of Hotel, I have to bring my luggages through 5 floors of stairs.....no one help.”
“The hotel was clean and close to the airport. Staff were very courteous. The parking was $72 for one night.”