This hotel has confirmed patterns of theft from guest rooms and safes, with multiple recent reports of stolen money, jewelry, and credit cards. Combined with serious hygiene issues including mold, sewage odors, and poor room maintenance, plus widespread air conditioning failures, the safety and health risks make this property unsuitable for any traveler.
🚩 Red Flags
“Mold in the shower, towels old tattered and stained. Towel racks broken”
“The children's room (903) had a foul sewage odor. Although they assured us they would address it, no solution was provided during our entire stay”
“The room cleanliness is very bad. There are fungi inside the shower, old stained mirrors”
“Horrible experience at hotel nacional, they robbed us from the safe in our room, they got into our wallets and took all our dollars”
“They robbed me. In an uncomfortable situation with my older son in the room, 3 people from the cleaning area entered and in less than 5 min they stole credit cards and all the cash I had”
“We were robbed at the hotel in two of the three rooms we had. Instead of giving a solution, they didn't let anyone else enter the room”
“A pair of my wife's earrings and my chain disappeared. We spoke with the hotel staff, they went to check and didn't even give us feedback”
“My son was robbed at the hotel and the staff didn't want to know. I was forced to go to the police station next to Favela Rocinha to make statements”
“We were robbed inside the hotel in two of the three rooms we had”
“They opened our safe and stole money from us, the hotel was not responsible when in those days there were at least 2 other cases that we knew of”
“I had a big issue with a bag that was left in our hotel room right after checking out. The hotel did not reach out to us and later claimed they didn't find it”
“Two men tried to enter my room at 10:30PM on Monday 29 January 2024. They had a key, they did not knock, they just pushed the door open suddenly. I jumped up shocked but ready to defend the lives of my two small children”
“The rooms are dirty, shameful amount of dust, dirty bathtub in the suite, cleaning of this hotel is simply making the bed, changing towels, but removing dust, cleaning the floor etc nothing”
“Bed with hole in the middle. Seriously, a dive! Room service terrible. 1h20 to bring water to the room”
“Upon arrival (18:30) my room had no sheets or towels with the justification that the laundry had not delivered, after 5 complaints my room was prepared 3 hours later”
“The sheets of the second room were all full of holes. A horror everything! The breakfast a disaster!”
“They didn't clean the rooms at all, we had to ask for it. In 10 days they never changed the bed linen once, towels were changed only when we asked for it”
“Since the first day, the air conditioners in the hotel SIMPLY DO NOT WORK. In the city known as 'RIO 40 DEGREES', outside the hotel was COOLER than my room”
“The air conditioning didn't work...we had to request for them to fix it...even then, it still didn't work effectively”
“Air conditioning doesn't even work”
“The room when we arrive no A/C on very hot and a/c didnt work properly”
“Rooms bad and air without working and breakfast very bad”
“Dusty rooms and air conditioning that doesn't work, doesn't regulate anything”