Multiple recent reports confirm black mould in bathrooms and sewage odors in guest rooms. Combined with theft incidents, poor maintenance, and health concerns, this hotel poses serious risks to guest safety and wellbeing.
🚩 Red Flags
“Rooms need updating and thorough clean black mould in bathroom. Stains on furniture.”
“Mold in the shower, towels old tattered and stained. Towel racks broken.”
“We were robbed in the hotel in two of the three rooms we had. Instead of providing a solution, they didn't let anyone else enter the room.”
“My son was robbed in the hotel and the staff didn't want to know. I was forced to go to the police station next to Rocinha Favela to file a report.”
“To make matters worse, the children's room (903) had a foul sewage odor. Although they assured us they would address it, no solution was provided during our entire stay.”
“The hotel is without maintenance, broken furniture in the pool, internal rooms, few staff for the number of guests; it's dirty, pool area floor, mold in bathroom tiles.”
“Very bad room cleanliness. There are fungi inside the shower, old stained mirrors, dirty cloudy pool water.”
“You can't have breakfast without a salesperson approaching you to 'get to know' the property and hear the proposal. Everything is done in the worst possible way. They are invasive, rude when you refuse.”
“The elevator system was slow. Some staff were bad.”
“The elevator takes half an hour every time you need to go up or down from the room.”