This hotel has confirmed bedbugs, cockroaches, and widespread mold issues affecting multiple guests across recent years. Critical safety hazards include dangerous elevators that trap guests and close on people without sensors. The property suffers from systemic cleanliness failures including dirty sheets with blood stains, musty carpets, and bathroom grime, while also having reports of credit card fraud.
🚩 Red Flags
“The elevators need URGENT review!!! It's a safety issue, one of them closes on top of people, it even hurt an elderly lady and almost closed on me, it has no sensor, and it's making noise”
“There was an elevator that shook so much that it seemed like it would fall.”
“Horrible elevators left us stuck inside multiple times, moldy rooms, bad food.”
“The elevator seems like a horror movie set. If Warner Brothers needs some location for scenography, it's more than indicated. Say your prayer before using, as your safety is at risk every time you enter the elevator.”
“The elevator looks like it's going to fall at any moment.”
“Horrible elevators left us stuck inside multiple times, moldy rooms, bad food. Again would not recommend not at all worth the money.”
“Very dirty room and with focuses of mold. MDF furniture falling apart. Pillows with bad smell. Black-out curtain with mold. I felt very bad in the room.”
“Cleaning both rooms and common areas, bathroom with mold marks, dirty elevators, restaurant a chaos with many maintenance issues”
“full of mold in the rooms, when I turned my sheet there was blood. they didn't change the bed covers, room with pee smell! terrible facilities”
“Humid room, moldy, we changed rooms and woke up with the floor all wet.”
“Old bathroom with mold on the ceiling and chipped walls. Breakfast with drooling ham, with cold milk and few options.”
“Everything moldy room”
“Poor corridors are old and smell of mold.”
“the bed was INFESTED with BED BUGS or TICKS, i dont know, but it was horrible. I was watching Netflix on my computer laying in bed and then i see one of this bed bugs passing on the sheets, different sizes, i started smashing them and they were full of blood. HORRIBLE.”
“Room extremely dirty, A COCKROACH came out from inside the bed and walked over me during the night. It was horrible. The room was dirty, with blood stains, dust and cockroach”
“I RECOMMEND USERS NOT TO GIVE THEIR CREDIT CARD DATA TO MAKE THE RESERVATION!!!! Unfortunately my card data was stolen and expenses were made for a value of 318 dollars from my card, the expenses were made online on Brazil sites. I know it was theft because it was a card that I didn't even take with me on my trip and it was the only site where I used it.”
“However I took 1h30 for Checkin, a huge line”
“Horrible. 1 hour line to check-in and when my turn came they said my reservation was not in the system! I had to wait another 30 minutes until they found my reservation!”
“The reception service is terrible we took 1:10 minutes to make a check in of a previously made reservation.”
“45 minutes to make check in”
“Very dirty, bed sheets had not been changed. Cafe, the restaurant was dirty, the tables were 'cleaned' throwing the residue on the floor.”
“full of mold in the rooms, when I turned my sheet there was blood. they didn't change the bed covers, room with pee smell!”
“Room with sweat smell as well as the bedding. We changed rooms and even so it kept the stench”
“Pillows with bad smell.”
“The sheets smelled bad”
“Towels with bad smell”