This Las Vegas pyramid hotel suffers from widespread cleanliness issues including dirty rooms, hair in showers, moldy bathrooms, and stained furniture reported by over 20% of recent guests. Multiple serious safety incidents including unauthorized room entries and theft, combined with consistently rude staff behavior, create an unacceptable risk environment. While some guests enjoyed the unique pyramid design and location, the fundamental hygiene and safety problems make this unsuitable for any traveler.
🚩 Red Flags
“My room had mold in the bathroom and bathroom sink was getting clogged and the ceiling paint was coming off the ceiling”
“bath tub was dirty full of dirt and moldy walls”
“When you walk in into the restroom smells like molt try to explain that to the staff, and nobody would listen.”
“I had 2 men enter my room. I was getting ready to get into the bath. and when they entered my room, and I told him to leave the phone didn't even work. I thought I was in real danger.”
“ALL OF OUR STUFF WAS STOLEN OUT OF A LOCKED CAMPER SHELL IN THE PARKING GARAGE EVEN WHEN WE HAD OUR TRUCK BACKED UP TO THE WALL. WE EVEN FOUND A SHAVED KEY BESIDE THE TRUCK.”
“Hotel staff checked me into an occupied room. There was luggage and I phone chargers plugged in the vanity. She said yes more than you would guess.”
“Left my trench coat in the closet, but it was gone. So the cleaning staff just steal your coat straight away.”
“incredibly bad attitude to door key which didn't open door. The supervisor behind checkin staff wouldn't listen and told me to join the queue. Appalling customer service.”
“Was spoken to like utter garabage at reception, made me feel like i was 2 years old. Came to celebrate getting engaged was made to feel like we shouldnt have even bothered.”
“The manager named Jesus was extremely unprofessional and rude. Instead of responding professionally, his attitude was dismissive, aggressive, and completely inappropriate”
“how rude the lady who checked me in was. Her name is Reyam. She treated me like I was scum. She sized me up before I could get to her counter”
“Most of the staff were annoyed that you needed something from them. Craig the manager at registration asked me why I was complaining about used chewing gum to him.”
“Customer service was terrible management was terrible they are very disrespectful won't help you with anything”
“2:00 am manager hung up on me. In professionalism, rude, and obnoxious manager named Cory.”
“The staff were incredibly miserable”
“terrible staff”
“Staff are not helpful at all”
“Room was smelling horrible. dirty carpet smell all over. the elevators are noisy and shaky. very dirty hotel.”
“There was hair in my shower the whole stay. The bed had black flecks on the sheets as soon as they were down turned.”
“Semen stains on chair fabric. Toilet seat cover was cracked.”
“The shower was dirty. The restroom was dirty. When you walk in into the restroom smells like molt”
“Was checked into a room that was dirty from the prior party. Made us wait to get another room”
“It was so filthy. Stuff on the beds. Wallpaper falling down. Stuff on the carpets.”
“The room smelled . Wall paper on bathroom was half off and yellow, bath tub was dirty full of dirt and moldy walls”
“Extremely dirty rooms, very scary elevator. Located way too far from the center”
“Dirty and smelly room, all facilities are old.”
“Old and dirty room”