Marufukuro is a genuinely special boutique hotel — the former Nintendo HQ, beautifully restored, with staff that consistently go above and beyond. The complimentary bar, snacks, and library are the kind of touches that make guests book return trips. No health or safety concerns whatsoever; the flagged 'bed bugs' keyword was a false positive referring to a light bites menu.
🚩 Red Flags
“Room 309, top floor — no functioning lift, steep staircase.”
“I didn't like that it didn't have an elevator.”
“The old building has no elevator, so luggage must be carried up stairs to the 3rd floor. Staff did take care of our luggage though.”
“Despite providing a Japanese address and staying with my Japanese wife and child, I was asked for ID apparently based on my appearance. For a hotel of this class, this was the first time I experienced such unwelcoming and discriminatory treatment. Very disappointing.”
“Service level too junior, needs better management and surely better level in English communication. Check-in not very welcoming. Check-out unprofessional — had to request an invoice.”
“We were let down repeatedly by the lack of attention to detail and follow through. Our restaurant reservation request made over a month ahead was never properly handled.”
“Some staff members were less passionate than others, although all were very polite and accommodating.”
“The breakfast room felt like a canteen, which was a bit of a shame. The breakfast itself was not particularly high quality.”
“Breakfast should be included, especially given how the bar is unlimited.”
“Japanese breakfast was — in comparison to other similar places — innovative but not as tasty.”
“Since the old building was renovated, all floors are carpeted — dust is unavoidable and that was a shame.”
“Dust needs to be cleaned more thoroughly.”
“Having stayed at Marufukuro every year since it opened, I can't help but feel the hotel's experience has degraded slightly every time I've gone back. Breakfast options were more limited, the lounge food more limited, and postcards now sold instead of complimentary.”
“Night snack menu and breakfast menu (Japanese) need to be changed daily. Same menu and meals while staying.”
“Last time I visited they had this amazing breakfast CASA, I loved it so much — they have replaced it with more of a dining table service. I really loved the old way.”