This is a large resort-condo hybrid with beautiful bones but patchy execution. Infrastructure failures (water outages, broken lifts, leaking AC, green pool water) and inconsistent housekeeping are recurring complaints, while staff quality swings wildly between warm and dismissive. The pools and views are real, but so is the lottery of what room and service level you'll actually get.
🚩 Red Flags
“There was almost 40 hours of no water. Afterwards water supply was secured via tanker trucks. Upon arrival the pool in building 7 had turned completely green. The water was completely replaced after three days.”
“If it weren't for the moment when there was no water for more than a day, the holiday would have been wonderful. In other hotels in such situations they apologize, inform guests about the problem, bring additional water.”
“There was no water from 7pm to midnight throughout the hotel and in the rooms of all guests.”
“Upon arrival the pool in building 7 had turned completely green. The water was completely replaced after three days.”
“The pool finish was very sloppy. After 2 days the pool at building 7 was very questionable — the color of the water was like a lake.”
“The pool was dirty and not cleaned. We were surprised when the sun came up at the amount of dirt in it.”
“Ants in the room, and the bedding has black marks. Gym has no cleaning products after workout. Soundproofing issues. Dust in the lounge, housekeeper forgot to replace a pool towel and reception asked for 1000 baht for it.”
“Ants in the room on the 6th floor, but the problem was resolved within 20 minutes by moving to another room.”
“There were instances of unpleasant odors in the rooms, with one toilet smelling like sewage, and another occasion when the room itself had a sewage smell upon returning at night.”
“Sometimes a sewage smell came up from the bathroom drain, which is very unappetizing. The safe in the room didn't work. Room cleaning could have been much better.”
“Room cleaning is terrible. Towel and linen replacement only after requesting staff. In the room, 2 times large cockroaches were found and caught. No kitchen utensils or microwave.”
“The upstairs pool in building 7 was messy with leftover food from last night on the roof. The hotel could have made sure the pool area was clean prior to opening in the morning.”
“Pool area a mess, never saw it being cleaned or sun beds tidied at end of each day.”
“The reception staff are bad and disrespectful.”
“Reception staff not at all welcoming and very haughty.”
“Didn't feel welcomed at all by the staff in reception — not whilst checking in, asking questions nor checking out. Felt really arrogant.”
“Water from the air conditioning flows on the floor and furniture has stains.”
“Our air-conditioner was leaking a lot of water but as we only had a short stay we were happy to tolerate it for two nights.”
“It's just an old building, some water dropping in hallways.”
“Still haven't returned the deposit charged to my card. They don't respond to my letters, they ignore me.”
“At check-out the person at reception did not want to return the deposit until I had paid for room service I never ordered.”
“Reservation canceled 3 times by the hotel to force me to take a more expensive room without breakfast included.”
“We booked a sea-view room and unfortunately it was not provided. There was construction in front of the hotel causing noise.”
“A pair of sunglasses worth €300 adapted to my sight, stolen from the pool and never found. A bath towel with 1000 baht deposit also stolen at the pool.”
“My trousers went missing on the balcony. If you hang clothes yourself, be careful. Very frustrating — of two pairs of trousers only one went missing. The hotel could only say sorry.”
“Our room was dirty, we had to push the bed aside and there were piles of hair and dirt. Towels had stains on them.”
“There is NO ROOM CLEANING service. The rooms are cleaned before your check-in and there is no cleaning during your stay (we stayed for 4 days).”
“Cleaning is not good enough. Only the bed is made.”
“Our room was ready 3 hours later than check-in time. They told us multiple lies and excuses about getting us in our room, while getting others in rooms before us.”
“The check-in was scheduled for 2pm but we did not have the room before 5pm. This is unacceptable for a 5-star hotel, no action was offered.”
“The kids pool was poor. The water was never on, like in the pictures, making it just boring and slides dangerous. Kids room is also not very well maintained and has no windows.”
“Kids pool wasn't operational. Other patrons were very rude.”
“The elevator was not working for 2 days and we had to go up four floors by staircase.”
“Too crowded, little facility for the crowd, very late check-in. Non-functioning lift, not functioning kids pool. No value at all.”
“Insects. Electricity cuts out. Getting up to the room is very tiring for my elderly parents.”
“The air conditioning smelled extremely of mould. We waited a long time at reception whenever we needed something. We left after one night and found somewhere else.”
“The last straw for me was when a girl in our group caught a bartender taking a picture of her on his phone and walked away denying it when she called him out.”
“This is not a 5-star property, and misrepresenting it as such is just plain annoying.”
“This hotel is listed as 5* on Booking. It is at most 3*. And it is not a hotel — it is a condominium.”
“On the corridor during night there is hotel music playing all night — ringing bells which is so annoying to fall asleep.”
“Very poor soundproofing and very noisy sounds.”