This hotel has confirmed bedbugs, documented scam tactics including double-charging and fraudulent credit card charges, and widespread reports of dirty rooms and rude staff. With 7,230 total reviews providing a substantial sample size, the pattern of serious health, safety, and ethical violations is well-established and ongoing through 2025. The high rating appears misleading given the severity of documented issues.
🚩 Red Flags
“The charged me twice, locked my room and forced me to sign on paper to pay more money or to leave, they charged my debit card without my permission after paying with cash, the are scammers and i got stolen there”
“The receptionist convinced me to cancel my hotel booking from BOOKING.COM then he will accommodate me with good package. Once i canceled the booking from BOOKING.COM he started playing me around with day time booking,early check in fee & trying to give me booking with double the cost for just 10 hours stay.”
“the hotel has double charged us and this still needs resolving”
“I was on a flight from the origin to Dubai when, upon arriving in Dubai, I received an email stating that the reservation had been canceled due to the inability to receive payment from the credit card. My follow-up efforts were fruitless and, given the increase in the price of the same room by about 100 euros, I was reluctant to rebook.”
“BEDBUGS FOUND! Had to move room!!”
“When I checked in to my room, there was a red-black stain on the bed.. ewww”
“Awfully dirty and absolutely useless staff”
“Rooms and hotel smells very bad”
“My room smelled of cigarettes and staff at reception were very rude!”
“Nothing. Outdated, untrained personal, smelly rooms”
“Dirty anti hygienic and very noisy”
“It was no smoking room and I come from fuj and it's too bad”
“The smell and old furniture”
“The poor conduct and disrespectful behavior exhibited by the gym and swimming pool staff significantly marred our overall experience. The gym staff, in particular, displayed unwelcoming and unprofessional behavior, lacking the courtesy one would expect from a hospitality establishment.”
“a girl working at the reception named BELLA who deals with customers condescendingly and with a frown on her face”
“Reception Staff most of them are tough and stupid”
“Zero respect from the security staff. Stopping me and my wife asking for id in front of the lift.”
“The staff is racist from reception to the concierge I feel I should take action in media also against all the staff”
“My room smelled of cigarettes and staff at reception were very rude!”
“The Staff is rude.”
“Very rude staff”
“Nothing arrogant staff Sunny call him self manager”
“The place and staff is pathetic.”
“The excessive music from the club”
“they was cleaning the windows at 07:00 A.m morning and do a lot of noise, when I complained about it, they said even without apologies that they can do it at anytime as a paper in the room says that!!”