While most guests enjoy their stay, there's a concerning pattern of mould problems in certain rooms, particularly basements. The hotel does move guests when complained to, but the underlying issues persist.
🚩 Red Flags
“Gave me room 33 full of mold on the walls. Asked to be changed only gave me room 22 the next day”
“Shower was dirty with mold and water was only lukewarm”
“they put us in a small basement room (#2) that smelled of mold. When we complained, they moved us to a bigger, nicer room”
“My room was facing the main road and because of the noise of the traffic, I found it very difficult to sleep”
“The room next to two busy roads with no sound proofing did mean I didn't get much sleep on the two nights”
“The room was incredibly noisy. Every time a vehicle went past the window rattled and vibrated something terrible”
“If you have mobility issues you should note there is no lift and lots of stairs”
“No lift & we were on the too floor.. husband has a bad heart. To take our bags upstairs wasn't offered”
“No lift to the top floor (4 flights of stairs)”
“Room smelled a bit musty, no available parking”
“The room smelled musty. Might be a ventilation issue”
“My room smelt like cabbages. The smell was strongest in the ensuite so suspect it was from dampness”