One guest reported a mouldy bathroom ceiling and smelly room in July 2026. Another reported their room was accessed and belongings stolen while they were out, with staff dismissing the complaint. A water leak flooded a bathroom in the same month. These are serious incidents at a premium price point.
🚩 Red Flags
“Rude management, mouldy bathroom ceiling and smelly room.”
“We had a water leak from the bathroom ceiling. The staff responded quickly and fixed the issue, but the bathroom became completely flooded. It was still an unpleasant experience.”
“My room was accessed and my belongings were stolen. Staff said items not in the safe are not their responsibility. All staff ran away from me and didn't want to speak with me. I had receipts for everything stolen.”
“The staff was insanely rude. They lied and said they hadn't received a delivery. I had to bring the delivery man to the hotel and then they reluctantly brought out the package. Super condescending and rude.”
“Staff at the reception were curt and short tempered. They didn't smile or offer solutions to issues.”
“We waited about 15 minutes without even being greeted. A warmer welcome and better communication at the front desk would make a big difference.”
“The bathroom sink was not draining adequately. They did not change the glasses in the room. The bathroom linen had black streaks.”
“Bathroom sink was clogged. The seal between the hose and the shower head was leaking.”
“The bathroom is all glass in the room. If you're not with someone you trust very well, you need to be aware of this.”
“The modern bathrooms with transparent doors go nowhere. They give you zero privacy. Incomprehensible.”
“Who thought it was a good idea to put a glass toilet door with absolutely no visual or sound blocking in a three-bed room? It was super uncomfortable.”
“The room phone was completely non-functional, which created a serious safety concern because there was no reliable way to contact reception in case of emergency. Even after a late-night maintenance visit, the issue remained unresolved.”
“Our phone was not working and to ask anything we had to go down to reception twice.”
“Parking is definitely not included in the price of the hotel and you will be charged 33 euros separately per night.”
“The management of the elevators is a bit erratic and makes their use very slow at times of high traffic.”
“The elevators to reach the 15th floor were terrible, failing every day.”
“You have to pay for the swimming pool and spa which close at 10pm. I did not like the attitude of the hotel of trying to charge you extra for everything.”
“From age 12 they charge adult prices but the website does not state that the spa and gym are only accessible from age 18. Our booking was specifically for the spa.”
“The elevator noise is a big problem. The elevator motor sound never stops and it is disturbing all night long.”