This hotel has serious health and safety issues that make it unsuitable for guests. Multiple recent reports confirm cockroaches, persistent sewage odors, and systematic housekeeping failures including dirty sheets and previous guests' belongings left behind. While the quirky design receives praise, these critical problems override any positive aspects and pose genuine health risks to guests.
🚩 Red Flags
“Really awful drain smell in the room. So much so that the smell woke us up in the night. When we questioned this, we were told they had had a pipe burst.”
“My room had a foul smell of sewage that didn't dissipate and upon complaining with the staff, they tried room spray which just masked the problem.”
“A very strong sewage smell in the room and bathroom throughout the stay. The smell was so strong that we were sick.”
“Terrible stench from the drains in the bathroom, so that it was actually not usable.”
“There was apparently a problem with the ventilation, the bathroom smelled like sewage.”
“I requested for clean room because I experienced a very bad carpet smell on the 7 floor. But again I believe I was given the same room on the floor with smelly carpet.”
“Nothing they were cockroaches all over the floor of the toilet”
“I found some underwear in the bathroom from the previous guest”
“I paid 300 pounds for a room that was disgustingly kept. The room itself is fine but they clearly do not clean the property at all.”
“The bed sheets were not changed, they smelled bad. When I checked in I was given a room that had not been cleaned, I had to change it.”
“There seems to be a lack of training for housekeeping. The first day they didn't make the bed or remove dirty cups, then the head of housekeeping came and fixed everything after we complained.”
“It's the fourth time I stay in this hotel and four times out of four the room was not cleaned”
“Room not cleaned and advised that there was shortage of staff at 5pm”
“The bathroom floor had a dirty floor with dust on the skirting boards.”
“didn't clean my room, lacks atmosphere”
“The shower in the new room flooded the whole bathroom with every use, which was also not great.”
“Once you have a shower the bathroom stays flooded for the rest of your stay!”
“Unfortunately there is a serious issue with these bathrooms which flood when the shower is used. Apparently an issue will all of these room types.”
“Having a room with a connecting door to the next room we could hear absolutely everything that went on in that room. Sound insulation in the rooms with a connecting door is very poor.”
“The room was very noisy, especially during the night — it was literally shaking at times.”
“I was woken up at 10pm by 4 people having a party in the hotel room next to mine. As it was a connecting room, I could hear every word they were saying, not to mention the drunken yelling and the loud music.”
“Some rooms face a very busy street (even at night, with emergency vehicles, trucks, buses etc) and despite asking for a quiet room we ended up in such an extremely noisy one”
“The sound insulation wasn't great: you could hear car traffic.”
“due to the single door to another room we were woken up at 730am by very loud neighbours on a phone call. so unacceptable”
“We were upgraded to a free room because we were so disturbed by noise from the street in the first room”