The hotel has real strengths — cleanliness, breakfast, and location — but a persistent undercurrent of staff unprofessionalism, billing surprises, and aging infrastructure keeps it from being a confident recommendation. Specific incidents like alleged water scam tactics, unauthorized card charges, and a solo female traveler's data privacy complaint are hard to ignore, even if the majority of recent guests leave happy.
🚩 Red Flags
“One day before my trip, €127 was withdrawn from my account without prior notice. When I contacted the hotel, I was told it might be a fake reservation to obtain a visa.”
“Parking was included in the booking, but on arrival they charged €22 per day. I find that a rip-off.”
“Booking said airport shuttle was provided, I confirmed with staff it was covered. Next morning the cab driver said I had to pay — and it was overpriced.”
“Bad quality double bed — both were rolling on wheels, moving all the time.”
“The mattress was really uncomfortable and hard, the pillows very flat. We slept badly and woke up with back pain. Three nights here was tough.”
“The mattress was very soft and uncomfortable, the bed had wheels so it kept rolling. No toiletries at all.”
“Room was damaged — front door broken. When I turned on the shower, small black pieces filled the bathtub. Curtains were very greasy and dirty.”
“The drain in the bathtub was broken — couldn't use it. The bathroom door was peeling from moisture. The bed was painful after just one night.”
“Our room was a little worn — some minor details in the bathroom and door were clearly damaged. Acoustics weren't great either.”
“As a solo female traveler I felt very unsafe and uncomfortable. A male employee used my personal data provided during check-in for his personal use.”
“The male receptionist spoke condescendingly and loudly, explaining I understood nothing, even as I showed him evidence. When I asked for an email summary of events, he agreed — but moments earlier claimed they had no connection to Booking.com.”
“Staff gave incorrect information about the sauna — you're told to book an hour ahead, but when you arrive the sauna is completely cold because staff forgot to turn it on.”
“For several nights in a row we were told there was a problem with the water system and tap water wasn't safe. Right after, we were offered water or beer at €4 for half a litre. When the same story repeated every evening, it became clear it was just a trick.”
“Only the first evening at dinner was water served. Then we were told it wasn't available and we could only buy it at the hotel bar for €4 a bottle. When it repeated every evening, it was obvious it wasn't a coincidence.”
“Netflix was shown on the remote control but unfortunately not installed. A shame.”
“No smart TV connection — couldn't use our own streaming services during the stay.”
“WiFi was really bad. Actually unusable. It's poor that a hotel can't deliver decent WiFi.”
“Internet didn't work well at first — we immediately got a different room with better internet.”
“Price for parking was quoted differently on the phone versus on arrival. Breakfast was also listed as included but wasn't. Room booked as twin but had a double.”
“No hotel parking — only the underground garage at €22/day. The garage was full on day one, very tight to maneuver. Excessively expensive.”
“Front desk staff too slow — three people handling one customer. Check-out at 12 but housekeeping knocked at 9:30am to clear the room. Not very professional.”
“Check-in took very long — we stood in a long queue and had to fill in a lot of forms. Same at check-out.”
“Key cards were incorrectly set — on day two of our four-day stay we couldn't get into our room.”
“Every time I had to go down to reception to get the key card re-encoded. Four times over a weekend is not a small thing. I understand once, but not four times.”