This hotel has critical health hazards including cockroaches and mold, making it unsafe for guests. Chronic elevator failures force guests to climb stairs to high floors, while dirty sheets, no hot water, and pervasive cleanliness issues create an unacceptable experience. With a 5.3/10 rating across nearly 6,000 reviews, the pattern of problems is well-established and ongoing.
🚩 Red Flags
“When I arrive there were 4 large roaches 3 were dead and one was alive. I showed the main and she told me someone would come and collect them. No one came. Brought roaches down to manager to show here.”
“the hotel smelled of mold and dust in all its areas, from the common areas to the rooms”
“Mold in the bathroom, smoking was allowed and couldn't breathewhile enteringand exiting”
“Mold on the window sill”
“There was only 1 out of 6 elevators working; 1 whole bank of three was not functional during my entire stay”
“Terrible terrible . 1 lift working out of 3., with soo many people staying at this hotel it was a massacre and a fight for a lift every single time”
“None of the elevators worked. We had to use a freight elevator with dirty laundry and trash, and 20 people packed into small elevator”
“They have five elevators, but only two are working. Expect to wait 10 to 15 minutes just to go up or down”
“only one elevator working and that was the service elevator and it went out too, and we had to take the stairs”
“Elevator didn't work we was on the 11th and 12th floor”
“Elevators not working causing huge waits”
“Only one elevator worked in the entire hotel”
“Elevator was broken 2 out of the 3 the up down button was missing”
“all the elevators in the hotel were out of service during one of the nights of our stay”
“Checked in well past my check in time and the room was filthy and hadn't been cleaned from previous guests”
“Everything was either broken or dirty”
“The hotel and room are dirty”
“Room has corners that hadn't been vacuumed in what looked like years”
“The bathroom was very dirty. There were water stains all over the sink”
“room was not clean and it was not cleaned and changes when we asked. We had to ask several times, more than three times!!”
“The shower was nasty. Dirty. Smelly. Sketchy”
“You get what you paid for. The place is very dirty. From the lobby to the room is very disappointing”
“Not clean at all. My wife triggers her skin allergies after staying at this hotel”
“The room was not cleaned good dust all of the head boards and the lamps the bathroom had a smell to it”
“Every day music from the pool you can hear it in the room loudly and cannot sleep”
“The soundproofing was extremely poor. I could clearly hear the neighbors talking the entire time, and there was constant noise coming from the street outside”
“Music was going all night and morning outside my window”
“the walls to the next room are so thin that my 10-year-old can hear the other room guests having sex”
“Check-in service, parking charge and people making loud noises in other rooms”
“Noisy rooms with aircon that wouldn't turn off”
“That we slept in someone's shit and pissed on sheets and blankets”
“And I found hairs in my bed that are blond when i have long black hair and my boyfriend is bald”
“There was no hot water in our room, I left the shower running for 10 minutes to see if it would finally get hot- and no”
“Not having hot water. Left a night early”
“Water barely ran or got hot. I was afraid to shower so I used a friend's bathroom at the MGM”