Pest problems including bugs and mold in rooms was reported 3 time(s) across 106 reviews — not enough to call it a pattern, but worth knowing about. Do your own research given the hotel's 8.8/10 rating.
🚩 Red Flags
“I had dinner at the Mosaico restaurant and ordered only mushroom soup. During the night I developed stomach pain, and the next morning I woke up with severe nausea, headache and vomiting. I spent the whole next day vomiting and stayed in bed for three days. I had to order home medical services with IV treatment at my own expense.”
“The bathroom fixtures were rusty, and the dressing room ceiling had visible mold”
“On top of that, there were bugs in the room, which is completely unacceptable. The floor was clearly not cleaned properly”
“On the third day we were surprised, my wife and I, by the appearance of pimples on exposed areas of our bodies with itching and we have pictures to prove it”
“The staff that checked me in him and the manager was so rude”
“The front desk service persons were very rude. They treated us very badly as we have booked through booking.com”
“I did raise my concerns with the staff, but they seemed defensive and said they would 'investigate,' without taking any real action”
“The staff and the management especially the spa manager as she was rude and disrespectful”
“Mainly the front desk and manager are so bloody rude!! Like really rude”
“The blanket provided had hair on it, the coffee machine didn't work properly and the capsules kept falling out”
“The cleanliness and maintenance were shocking—the sheets and furniture were worn, torn, and disgusting”
“Their was hair in the food and not fresh buffet”
“We paid around 500$ to find that the bathroom had a disgusting smell that made it hard to even stay use it”
“The shower was yellow from lack of maintenance. The bathroom had a musty and moldy smell”
“The bathroom fixtures were rusty, and the dressing room ceiling had visible mold”
“Room water smelled too bad. AC regulator was messy causing the room to get too cold”
“Air conditioners were bad, bathrooms not good and shower was light temperature”
“The bathroom in the room needs renovation and putting water bottles for drinking”
“In my room the bathroom sink was broken, adding to the frustration”
“Room smelled like cigars and smoke”