This well-located Dubai hotel near the metro and airport delivers solid service with enthusiastic staff, particularly Chetan who receives frequent praise. While most guests enjoy clean rooms and good amenities, there are concerning reports of staff entering rooms despite 'do not disturb' signs and some billing irregularities. The 6,600+ review sample provides high confidence in the overall positive experience, though sensitive guests should be aware of these operational issues.
🚩 Red Flags
“Then the staff of your hotel opened my door themselves, although there was a do not disturb sign on the door. On what basis do the staff break into the room when there is a do not disturb sign? It is not safe to stay in such a hotel”
“On 4th day cleaning guy Samira entered room at 9 am when I was sleeping! and not blushing told me about it at half past 12 when he knocked again and entered! Says I entered you were sleeping. Horror simply, I complained to reception.”
“Everytime we walk out of the rooms we can't get in as the card key stops functioning. Unfortunately the staff never wanted to accept there was issue with the door lock and kept saying don't put the card near phone which we never did. Imagine you and family locked out”
“Charged 2 times for EXTREMELY POOR SERVICES. 2 times charges for 12 nights and without breakfast. When asked why we were charged 2 times than the normal Rates? Its because as I booked thru Booking .COM. If had booked directly would had charged on half for 12 nights.”
“Everything excellent. The only exception was service at check-in and check-out which was terrible. They charged me 3 times the same value. I complained at check-out and person didn't want to listen to me. After much effort attendant understood that had made mistake at check-in (was same person). Then she said would generate credit for difference that would occur in some days. But in some hours they charged me daily rate a third time.”
“This hotel made charges to my bank account well before the deadline for free cancellation. I complained when I arrived at the hotel but they basically said it is their procedure. Any charges should be made after the free cancellation period and not before.”
“They made extra charges to my room”
“Air conditioner not adjustable. Precisely, temperature can be set, but air conditioner will still cool even after it reached this temperature. Because of this slept poorly and caught cold by end of stay. Hotel staff tried to fix this, but couldn't”
“The AC is noisy and extremely cold even at 26°C (it doesn't go any higher)”
“AC doesn't work properly and wasn't fixed”
“AC cannot be turned off”