A guest reported a mouse in their room with no staff assistance, another found black spots strongly resembling mould on the bathroom ceiling, and multiple guests found dead insects and dirty bathrooms. Combined with sheets reportedly unchanged from previous guests and a double-assigned room key, the hygiene and safety baseline here is genuinely unreliable.
🚩 Red Flags
“There were black spots on the bathroom ceiling that looked very much like mold, which was quite unpleasant.”
“Black mould in the shower. Dirty carpets. Dust nets against the ceiling. A lot of dust on bed edges and skirting boards. Poor maintenance in general.”
“The bathroom was dirty and had bugs. Under the bed was not cleaned as there was rubbish from when we checked in. Generally staff were very robotic and were unable to even crack a smile.”
“Dead bugs in the room and light fittings, poorly cleaned bathroom. I would not stay here again.”
“A mouse came out of my room and no assistance was provided.”
“The hotel and the rooms did not match the photos at all. The rooms were very old, everything was dirty and dusty, and there was a strong smell of cigarette smoke upon entering. We decided to leave.”
“The room furnishings look very outdated, partly like the 70s-80s. Dark green wallpaper, generally dark. Not like the photos online. For a 4-star hotel we expected something different.”
“The rooms were not taken care of — no cleaning, carpet very dirty, no coffee machine, no water cooker.”
“Not clean. Carpets are dirty. Sheets not changed from previous guests. Hair from previous guests on the toilet floors.”
“Carpets were stained. Weird stains on the headboard. Wasn't very clean.”
“Hair in the bathroom and shower — the floor was full of crumbs. It was not very clean.”
“In the first room the lights went out. The second room had no hot water. The shower head had very hard jets.”
“In the middle of the night another guest was standing in my room. The key had been double-assigned. No apology at reception. Peanut butter at breakfast was expired. Bathroom door broken. AC covered with a chipboard panel.”
“The drain in the shower and sink were blocked.”
“There is no breakfast anymore due to staff shortages, upcoming hotel renovation, and other reasons they didn't want to share.”
“There was no breakfast the entire stay. The sauna was also closed. No discount was offered for these shortfalls. We had to pay the full price.”
“There was loud music throughout the night. Possibly a bar or club nearby. Pillows were terrible. Blankets too small.”
“There are at least two nightclubs located right next to the hotel, so be prepared for very loud music that can be heard until early morning.”
“Where this hotel got 4 stars from is a mystery to me. All in all a complete disaster. Booking.com should no longer list this hotel.”
“Everything except the staff. Hotel is totally worn out, old, dark — absolutely not 4-star standards.”