The ShellSea Krabi I Luxury Beach Front Resort & Pool Villa
Krabi Province, Thailand
View on Booking.comThis resort has a serious mold problem affecting over 10% of guests, with reports of musty odors, damp conditions, and even respiratory infections. Combined with consistently poor food quality and inattentive service, the fundamental health and hospitality standards are compromised. While the location and facilities look appealing, the persistent moisture issues and subpar operations make this unsafe for most travelers.
🚩 Red Flags
“All walls of the room are covered with mold spots. It smelled musty in the room, especially in the bathroom and toilet. The bathrobes in the room were dirty upon arrival. Same goes for the bed sheets.”
“Our first room, including the bedding, was very damp and smelly, so that we had to change rooms. The whole laundry in our suitcases was also wet and smelly after the stay.”
“Our room smelled of mold and only got worse as the AC kicked on, to the point of getting a respiratory infection.”
“The room was in terrible condition—it had a strong musty smell, and everything looked like it hadn't been cleaned in a long time.”
“Room had a musty smell, and the breakfast buffet wasn't great.”
“Rooms smelled damp. Not a five star hotel.”
“Room was damp (we even requested a room change but the second one turned out to be the same). After we left the hotel, we had to wash all our clothes because they stunk.”
“Rooms where damp, menu was same all day, beach could be tidier or better kept.”
“Room smelled quite moisty, and the staff was uninterested. It was an unpleasant stay for us.”
“A strange smell that originates from a high humidity rate.”
“Staff is nice but really not attentive, they do not supervise the pool, leave the towels directly to clients and are not interested in the clients, which is quite odd for an hotel that marks itself as a 5 star.”
“The general staff attitude was apathy, one or two great people who really cared about guests but they were few and far between.”
“Staff struggled with English and were rude and didn't feel like a luxury resort but a upscale budget hotel”
“The housekeeping and restaurant staff were really rude and not up to the mark.”
“Staff were extremely rude and showed no interest in helping or improving the situation.”
“The staff, they are not polite at all”
“Staff is not very supportive, room service is not good.”
“Unhelpful stuff. Very expensive value”
“Only the room, service very bad not enough staff, and many staff don't speak english”
“The service is terrible. We never experienced anyone walking around to take orders and we went over to the bar to get a drink every time (where the service was still terribly slow). Severely understaffed in this respect.”
“Food is disaster! The same menu they serve for lunch and dinner at both restaurants”
“The food was rather poor, especially the breakfast buffet, which was very limited and unappetising.”
“We were served raw chicken on one occasion and beef burgers with bones and gristle, raw in the middle (ordered medium well) on more than one occasion.”
“The food! An absolute disaster. The breakfast was inedible! The orange juice indescribable, the bread of terrible quality, the charcuterie nonexistent, the yogurts impossible to drink.”
“Food was terrible, bar staff was rude.”
“The food at the restaurant is bad, extremely greasy and breakfast options are severely limited. We had horrible food poisoning our second day.”
“The hotel's food is terrible and the beach is not beautiful”
“Breakfast was not that great. The food in the hotel is not good.”
“No internet bad breakfast little selection. Poor quality of food”
“Very dirty in rooms and restaurants”