This Westin offers excellent location near the Sphere and Strip without casino chaos, but suffers from operational inconsistencies. Multiple guests report significant check-in delays, unreliable housekeeping service, and billing irregularities that create frustration. While recent reviews show some positive experiences, the pattern of service issues and dated facilities prevents a confident recommendation despite the prime location.
🚩 Red Flags
“Bathroom wall grout was stained with mold!”
“They did not clean the room or change towels the next day. I notified reception and they told us it was impossible to clean because they were saturated and only changed the towels.”
“we had to chase the staff for 2 days to get the room cleaned.. even with constant complaints about a clogged toilet.. had to do our business in the lobby bathroom”
“Room service was horrible. Had to keep asking for towels, toilet paper and iron.”
“We got skipped on maid service and had to reuse old towels”
“Room service comes first day not showing up. Desk makes note and promises improvement for the second day. Room service again did not come”
“Cleaning of room was poor, one day they only made up one of the two beds! when I phoned down and asked for the room to be finished they said they would send someone but it never happened!”
“There are no room cleaning services in the mornings, only at 6:00 PM after we asked twice they sent to arrange and clean the room. The second day they only changed towels without arranging and cleaning the room.”
“my room was never cleaned, and because it was never cleaned, I requested towels and had to call many times because they didn't bring them”
“The maid seemed bugged any time I would request towels or toilet paper.”
“House keeping could have been better. Tea and coffee sachets not replaced everyday, some surfaces not cleaned and robe in bathroom had a stain on it.”
“THEN the hotel charged double what the booking originally was and we still have no explanation why. All we did was sleep there one night and we were not messy!”
“For 2 rooms they charged our cards every day, our car used parking 1 day but they charged 4 days, despite our warnings they charged valet fee, after check out they charged one room again from our card”
“The hotel consists of outdated payment methods like sliding card payments, no NFC, no card chip payments. Upon arrival the cards payment through sliding weren't going through, the same card was used all over america but not there”
“Reservation problems didn't appear, they charged me more and made charges on my credit card that I didn't accept”
“When I paid for the reservation in my room suddenly they charged me twice, still haven't returned my debt”
“At the front desk a redhead girl gave me a key for the room when we went to ask if we owed anything. The next day they told us we owed more than 1000 usd. In the end it was solved. Good thing we asked.”
“Hotel was dirty, clearly overdue a refresh”
“very old and tired interior, definitely not good value for money”
“Old hotel/ equipment at huge price”
“Room was dated. We only stayed one night as a last minute additional night in Vegas. Being completely honest, we'd have been quite disappointed if we'd have booked our whole vegas segment of the trip here.”
“Quite old furniture and vibe inside, needs a refresh”
“Fueniture is old. Bathrooms are old style.. Rooms need revamping”
“Room was a little old ,specially bathroom”
“The facilities without remodeling for a long time.”
“They did not have rooms available upon checkin forcing us to wait hours before getting a room. We let them know we needed to get ready to catch a show, they told us to wait.”
“arrived after 8 pm and told room not ready and to come back in 45 min”
“The room was not ready at 4:00 pm, we waited 2 hours, they never called and until 8 when I returned they gave me the keys”
“We made check-in at 10 pm instead of 4 pm and still they didn't have free rooms ready available so they made us wait more than 30 minutes”
“After arriving at 9 am and leaving luggage, check-in is at 4 pm and we arrived at 7 pm, they gave us room keys and one still had the cleaning lady and the other was dirty”
“We arrive to the hotel at 7 pm and in our check in process they told us the rent our room. After talking with several people at the counter they gave us a key. We went to our room, and that room was already taken for someone else.”
“Room was not ready”
“The hotel didn't give the keys to my friend despite the name change, messages and a phone call. 4 hours waiting in the hall, untrained staff”