One guest documented extensive mould covering bathroom walls, and basement rooms suffer from sewage smells and constant noise from restaurants above until 5am. The hotel has serious infrastructure issues including power outages and malfunctioning fire alarms.
🚩 Red Flags
“We had a bathroom filled with mould. The walls were covered with it. See the photos attached to the comment. Paying this price for health issues is not acceptable. If you suffer from allergies to dust, mould or are asthmatic I advise against this hotel.”
“Strong sewage smell in the basement area where I was staying. Noise of footsteps until 4 at night from the pub above. Dusty room.”
“The room was WAY too small for one person, much less two. It was literally a micro room with absolutely no place for an open suitcase.”
“We booked a double room but we got a very very small room where we can hardly walk in the room and unable to even open our luggages.”
“The room is a micro shoe box. Its the bed plus maybe 3 feet on just one side.”
“Noise from other rooms very loud (kept hearing other people opening their doors and thought they were opening ours which kept us up).”
“No matter how good the room is, if it is noisy then you can't get any sleep which is the main point of staying in a hotel.”
“The worst situation was a malfunctioning fire alarm that went off from 3:30 am until 5:00 am. Every few minutes. No fire, just a malfunction and it caused people to stand out in the streets for long periods.”
“Alarms went off at 3am the morning of the London marathon. They wouldn't go off, it was awful.”
“Our air con was stuck on 22 degrees. I asked reception who sent maintenance but it didn't make any difference. It was too hot to sleep well.”
“The aircon wasn't working and it was so hot in the room 26.5 in the morning when we woke up, I mentioned it to reception but nothing changed.”
“Room 608 in the basement is underneath a restaurant and between 2am and 5am the restaurant cleaners dragged every table around causing no sleep at all.”
“Our room backed onto the bar cellar next door that has barrels delivered from 3-5am! This is incredibly loud and staff were super unhelpful at 4am.”