This Travelodge has an excellent location opposite Westfield shopping center and receives praise for comfortable beds and modern facilities. However, recurring housekeeping issues affect 13% of recent guests, with reports of dirty linens, uncleaned rooms, and poor maintenance standards. Staff attitude problems are also notable, with multiple complaints about unfriendly or unhelpful service. While pest issues were reported in 2023, there haven't been recent mentions, suggesting possible improvement.
🚩 Red Flags
“death cockroach was in the room. didn't clean up the room”
“We saw at least 20 little bugs everywhere in the room. It is not a big deal as the bugs are tiny however it ruins the good impression I have for the hotel. They will need to call pest control”
“When my room was cleaned on two different days, towels and old pillowcases were left on my floor and food bench (hopefully they were mine lol) so just more checking the rooms before leaving after cleaning is needed. It's also clear they didn't wipe the table down the whole week as I spilt some food on it the first night and it was there when I checked out a week later.”
“Under the bed was like a teenagers bedroom.toys from previous guests. Dust so think and loose carpet bits that should have been vacuum ups and rubbish plus food. And the grated in the shower was green with slime.we said something and the grumpy man said he would told house keeping but when they cleaned out room that day. They still never moved the bed.”
“The cleanliness of the room let me down. We have stayed at Travelodge, Hurstville, many times previously. This time there were three incidents, regarding house keeping, that led me to make a complaint to management.”
“My room was not made up properly for any of the days I stayed. I had dirty glasses and mugs left in my room each day even after requesting housecleaning staff fit clean ones. I had to purchase my own tea, coffee, milk these were not toped up each day. Bed was not made up on any of the days.”
“Cleaners cleaned for first few days and then changed their system and stopped. Didn't always get fresh towels, clean cups, had to start asking each day.”
“Cleanliness has a lot to be improved. Look at the bathroom fan. Disgusting. First time we checked into room found duvet is dirty but front desk man said nothing about when we told him.”
“Cleanliness is the worst thing, they don't clean at all, they just take out the trash and leave, even after talking to reception and supervisor”
“Toilet seat underneath was dirty and was not cleaned in the whole week. The remainder was clean.”
“Cups and glasses unwashed wet towels on the floor not enough milk”
“The linen was stained in multiple places across both pillow cases and the duvet cover.”
“I have very bad experience with the customer service. I was so sick and tired at that time, and still have to listen to the receptionist's lecture for putting my own name for booking which I have been using on every hotel booking around the world including Australia more than 10 years.”
“Staff were really unpleasant to deal with. Customer service wasn't up to standard no hi, hello and warm welcome!”
“Staff are very unhelpful, to the point of being rude.”
“Reception not very friendly bordering rude when I inquired about parking. Think her name was Emily.”
“The staff as they were not welcoming when we checked in as well as information about hotel was not given properly.”
“Front desk staff, they were more interested in their mobile phones, than helping us, had lovely smiles though.”
“Rooms were very small, staff not friendly or helpful.”
“Front desk staff. Phone in room not working. Cromecast in room not working”
“The staff, very aggressive and never understanding”
“The front desk staff were shameless to an outrageous degree! As a person of color, South Asian, full of racial discrimination in their eyes and mouth! I have been a frequent customer since opening! But I will never go again! And I will tell other Chinese people to stay away from this racist hotel!”