This hotel suffers from systemic operational failures that make it unsuitable for guests. Nearly 25% of recent reviewers report housekeeping failures, with rooms going uncleaned for multiple days despite requests. Critical issues include confirmed bedbugs, theft of guest belongings including passports, and widespread reports of aggressive, unprofessional staff behavior including threats and discriminatory treatment.
🚩 Red Flags
“Got my international passport stolen during the stay. Hotel did an 'investigation' meaning just talk to the 3 housekeepers entering the room. But my passport was not found. Stay safe out there because housekeeping will steal your things.”
“They took all our belongings from our rooms! They even rummaged in our purse, bags, dealing with laptops, because they made mistake in their system with booking! They put dirty shoes to our clean white clothes, made it dirty!”
“I forgot my cardigan in the room in the wardrobe. When returned for it couple of hours later - the staff 'was not able to find it'. I am very disappointed that the room cleaning services are not acting responsibly”
“We had a bag in bathroom that contained our dirty clothes. We went to Reception where we didn't receive proper assistance. They promised they would resolve the issue but no one contacted us, we sent several emails”
“We were bitten by bedbugs, which we found in the sheets and on our clothes. The hotel took photos, changed the sheets, cleaned... to finally totally deny the presence of bedbugs. This hotel is very very dirty.”
“The room reeked strongly of cooking the moment I walked in. Shortly after, I saw multiple dead insects behind the curtains along with a large live moth, which made it clear the room had not been properly prepared.”
“Despite scheduling room cleaning four times during my stay, not once was it actually done. The room's condition deteriorated each day, falling far below what one would expect from a 5-star hotel.”
“You have to request cleaning services now. We were not notified of this decision, to request. We have been coming here for ten years now. We found out the next day when we had no clean towels, and no new toiletries”
“No one cleaned the room when I come back around 11PM! I called for house keeping around 10AM and the person said they are on the way to clean up. HOWEVER, nothing had been done to the room.”
“The hotel room was dirty: the carpets made our feet black and the tables, bedside tables were so dusty as if they were not cleaned in years.”
“I stayed for 3 nights. After the first night the room still hadn't been cleaned by 18:00. I had to see a manager to have it cleaned. The second night, I came back at midnight and the room hadn't been cleaned...”
“the bed sheets were used . there was popcorn in the bed and on floor. we had to sleep in these conditions the first night”
“A dirty hotel and poorly maintained, there were peanuts on the sofa, very dirty carpet, everything very run down”
“Stayed for three days and two nights. Housekeeping was provided on the first day, but no service on the second day. When I called the front desk, I was told housekeeping must be requested by the guest”
“Very poor, stayed for four days, no one cleaned, contacted housekeeping multiple times, only sent clean towels and bedding, had to change ourselves. Just no room cleaning.”
“There's someone used towel in the back of bathroom. I think it should not happen in Trump hotel!”
“She threatened to call security if I do not leave her counter. Wow, the first time I was threatened by a receptionist. I never met a people used threatening to sell her option.”
“The manager is racist nazi! Made problems not letting us check in! Said he doesn't want us to live in 'his' hotel! Smiled mockingly! Didn't spare even a small child!”
“Staff were incredibly rude. When I questioned it politely they rudely said 'I don't make the rules' and hung up.”
“Very rude and unprofessional staff at the lobby reception”
“The staff! Poor accounting and customer service. Very unapologetic. Rude and unhelpful staff, very disrespectful”