This modern hotel offers spacious, well-equipped apartments with excellent transport links, but faces significant challenges with traffic noise from the adjacent main road and inconsistent housekeeping service. While most guests praise the clean, contemporary facilities and convenient location near the metro, recurring complaints about road noise affecting sleep and unreliable room servicing prevent a confident recommendation. The single cockroach report from August 2025 adds concern, though it may have been addressed.
🚩 Red Flags
“had cockroaches in my room, called on numerous occasions to speak with the manager about this but never received a call back. I would understand if they thought i was making it up, but i had photos which i had showed to the floor staff the morning after.”
“The road which is extremely noisy and impossible to sleep without earplugs. I went to buy them the first day as well as an eye mask (the curtains are not very blackout)! The bathroom ventilation also makes a lot of noise at night, even when the air conditioning is off.”
“Even with the windows fully closed, the noise of vehicles outside was so loud that I couldn't rest. I don't know how such a hotel passed the acceptance.”
“Rooms on the main road have significant traffic noise.”
“Very noisy and didn't get much sleep due to the loud trucks/traffic”
“It was noisey - could hear the cars most of the night”
“Noisy - adjacent to Lane Cove Road”
“Very noisy plumbing from pipes.”
“There is either and issue with doors or outside windows where if it is windy there is an extremely loud squealing noise comes through your room through the night.”
“The room is near the lift without inform in advance and the sound of lift is loud.”
“when I tried to make the bed tidy myself, to my surprise, I found Chips and salt under the bed sheet.”
“pubic hair in the shower, rubbish not removed daily”
“the toilet brush was not clean and showed still residue from the previous guest.”
“The kettle still had left over water it in, the washing machine has stains in it.”
“Carpet didn't have clean, saw other people's cut fingernails, and after feedback to front desk, front desk didn't propose immediate cleaning or other remedial measures, disappointing”
“poorly vacuumed floors”
“No house keeping during our 6 night stay, excuse public holiday / weekend.”
“On a few days our room wasn't serviced so had to go down to reception to get new towels and coffee.”
“The carpet was not vacuum cleaned for most of our stay there, and I was sneezing all the time. Even the toilet was not properly cleaned.”
“No room service or cleanup on weekends”
“The cleaning service was a bit hit and miss so had to be chased to provide the level of service promised - i.e light clean daily and main clean every four days.”
“There was no cleaning service on the weekend.”
“Did not have daily housekeeping and it was in the confirmation email you should know that.”
“The idea of having only one housekeeping for a 4 day stay And no housing job was done for us during a 3 day stay”
“Didn't have daily housekeeping. Didn't have new towels unless we asked from reception”
“The room wasn't serviced and the room was not serviced.”