This stunning new resort delivers on luxury accommodations and breathtaking views of Mount Otemanu, with most guests raving about the modern bungalows and beautiful setting. While service inconsistencies and food quality concerns appear in some reviews, the overwhelmingly positive feedback from 111 total reviews suggests these are growing pains of a newly opened property rather than systemic issues.
🚩 Red Flags
“We also had the pleasure of encountering a beautiful cockroach in the first bungalow. Beautiful local specimen.”
“The fast moving golf carts were noisy on the wooden walkways between the over the water bungalows during the busy part of the day.”
“One strong inconvenience: the noise of electric carts on the pontoon. Like the impression that a metro passes just behind the door due to the clapping of deck slats and vibrations caused.”
“The food was unfortunately not up to the standard of the hotel.”
“I didn't like the food at all, it was completely tasteless. They had two mandatory menus that you had to choose one of. There was no other option to eat something different.”
“Food not good. Location too remote”
“The quality of dishes at varavara and pool snack. Lack of taste and choice.”
“Dinner could be little bit more high end - meat was not best quality”
“We liked everything very much but if we had to make any negative comment, we would say that the food is not as up to the level of everything else. It's good but not at the level of the rest of the hotel.”
“Service? Unpersonal and overwhelmed. Gastronomie? Mediocre, expensive and unimaginative.”
“Slow service at meals. The staff was lovely and continually working, but several times our orders were lost or delayed, even as other diners who arrived after us received and finished their meals.”
“The waiters in the various restaurants are not all up to appropriate standards. A lot of disorganization during the services resulting of a lot of wait and disappointments.”
“The service was unfortunately not 5-star worthy. There is much room for improvement in our opinion, among other things we were not informed when our bungalow was ready.”
“The customer service is bad (except for reception), which discourages consumption on site, especially the beach bar service. Guests must look for the waiters and not the other way around.”
“Most concerning was the unprofessional and unpleasant behavior of the front desk staff. It was very difficult to reach them by phone.”
“We were unfortunately 'cheated' by the hotel upon departure, much more money was debited from the credit card than the bill amount. Four weeks have passed and we are still waiting for our refund.”
“At breakfast, processes are not running properly yet. Out of 6 breakfasts, we waited at least 30 minutes for both coffees 3 times. Twice our order was not entered into the system by the manager.”