This hotel has serious health and safety issues including cockroaches and fungus-contaminated bathtubs that caused skin problems for guests. The location is consistently described as dangerous with multiple robbery incidents near the entrance. Widespread billing disputes, severe noise problems from plumbing, and unprofessional staff behavior create an unacceptable experience despite some positive mentions of breakfast and rooftop views.
🚩 Red Flags
“Location isn't good. Although the hotel is in the center, close to several touristic points, the neighborhood isn't safe to walk, specially at night”
“Little bit dangerous at night!”
“My friends and I were robbed coming back from dinner less than 8ft from the hotel's main entrance as there was NO security guard there”
“Location was in a dangerous part of town”
“I was mugged almost at the hotel door. There's a lack of security”
“The area is very but very unsafe. Full of homeless people”
“There are people living on the street and garbage almost at the entrance”
“Location is gritty”
“The neighborhood is not safe at night”
“Insecurity in the area”
“There were cockroaches in the room or cockroaches as they called them there”
“The bathtub was not properly cleaned. It was possible to see fungus and accumulated dirt in the water outlets of the bathtub”
“So much dirt came out of the water that I was afraid of catching some type of skin disease, in the following days the dirty water continued to come out but less, and even small lumps appeared on my buttocks”
“Receptionist tried to charge us for a second bottle of water from the minibar (we had only taken one). Felt like they were trying to overcharge us and hoping we'd give in”
“We asked for drinking water and they brought about twenty small water bottles over 3 days, without informing us or making us sign anything. At the end they made us pay 30 euros”
“Reception wanted me to pay again at check in when I had already paid on booking. I insisted for them to check the payment that had already been made”
“At check-in he tells me that accommodation is paid. I tell him I asked not to charge the card, he says they charged it to Booking. I check the card app and they had charged me 3 days before entry”
“They charged me an exorbitant additional amount, which I refused to pay and then they changed the conversation”
“At the price they said, they charged me more for something that doesn't seem fair to me”
“The hot water system is extremely noisy, I was woken up twice because the neighbor upstairs was taking a shower. There is practically no acoustic insulation”
“If the room next door takes a shower, you won't sleep at all. You hear absolutely everything that the room next door does”
“You could hear inside the room the elevator noise all the time”
“The room I stayed in seemed attached to the elevator machine, so it made A LOT of noise, practically all day long”
“We heard every time neighboring guests used the shower or faucet in their bathroom, and all the time there was loud ambient music playing in the hotel corridor, which was obviously heard inside the rooms”
“The noise from the pipes at 3 am was horrible, we couldn't rest well”
“Noise from neighboring rooms when using the shower. Horrible!!!”
“The room is very noisy”
“You feel a lot of noise from the rest of the rooms, you hear if the one above or the room next door turns on showers and the pipes sound loud”
“Noise from neighboring rooms: old pipes, device noise at 2 am. Insulation should probably be reviewed”
“Staff on reception were unhelpful and quite rude. Didn't seem to know a lot about their city”
“The manager was ruder than the receptionists, the management of that hotel was all disorganized, the manager closed the door in our face. Left us talking alone”
“When we exchanged with the manager and explained the situation, he didn't want to hear anything and threatened to call the police”
“The employees were not receptive or polite, which differs greatly from the Windsor standard”
“I didn't like the service from the receptionists (the women). They were extremely brief and answered my questions vaguely, which showed lack of interest in helping”
“The employees are zero helpful, zero empathetic, they make us feel unwelcome at the hotel”
“Employees are not cordial”
“Bad and unprepared service, bad beds”
“Highly unprepared employees”