Windsor Excelsior Copacabana

Rio de Janeiro, Brazil

View on Booking.com
Do Not Stay
Mold And Cleanliness Issues
15%
Low confidence.
Based on 114 detailed reviews.
Score-only reviews are excluded.

This Copacabana hotel has serious health and safety issues that make it unsuitable for guests. Multiple recent reports confirm widespread mold problems, poor hygiene standards, and concerning security incidents including theft and scams. While the location is excellent, the fundamental cleanliness and safety problems create an unacceptable risk for travelers.

🚩 Red Flags

Mold and humidity problems
critical
Mentioned 8 times, last 1 year ago
My room had mold everywhere even within the picture frame, you could even smell it

My room had mold everywhere even within the picture frame, you could even smell it and it was so humid and cold that I woke up with a cold. The hotel offered me a different room but it smelled the same.

1 year ago·Germany·Score: 4/10

Mold on the ceiling, making us very uncomfortable and room change wasn't possible.

2 years ago·Brazil·Score: 3/10

Musty smell in the room. Air conditioning all dusty, I'll show in the photos.

1 year ago·United Arab Emirates·Score: 1/10

Very old hotel. Musty smell in the room. Disturbing air conditioning noise.

1 year ago·France·Score: 1/10

it was very dirty, mouldy in the shower and the shower head was all covered in dirt/mould.

3 years ago·United Kingdom·Score: 4/10

The whole bathroom with mold, the lamps dirty, and when we requested cleaning from the hotel it was never done.

3 years ago·Colombia·Score: 1/10

Room with a lot of dust, lacking cleanliness. Mold on the ceiling, making us very uncomfortable and room change wasn't possible.

2 years ago·Brazil·Score: 3/10

Walls full of humidity. The air conditioning made tremendous noise. Very old without maintenance.

1 year ago·Argentina·Score: 1/10
Scam and theft incidents
critical
Mentioned 4 times, last 2 years ago
Was robbed and beaten up by a prostitute that was inside the hotel late at night, It was a scam the hotel was apart of

Was robbed and beaten up by a prostitute that was inside the hotel late at night, It was a scam the hotel was apart of.

2 years ago·United States·Score: 1/10

My boyfriend's wallet disappeared during the time we went down for breakfast, it was the only moment it stayed in the room.

2 years ago·Brazil·Score: 3/10

Property was great but i left my purse with hotel because i arrived early and someone stole a wallet from my purse with $880 dollars in it.

2 years ago·United States·Score: 1/10

Was robbed by luggage holders

2 years ago·United States·Score: 1/10
Poor cleanliness and hygiene
high
Mentioned 15 times, last 1 month ago
There was a couch in our bedroom and it was disgustingly dirty. It looked like it had not been cleaned in over 10 years

There was a couch in our bedroom and it was disgustingly dirty. It looked like it had not been cleaned in over 10 years. Unfortunately, this made the entire place feel dirty.

2 years ago·Ireland·Score: 4/10

Hair from the previous guest. TV didn't work.

1 month ago·Germany·Score: 6/10

Rooms extremely poorly maintained with sanitary issues included. Rotten wood, fridge that doesn't close properly and yellowed, mosquito in the room.

1 year ago·United Arab Emirates·Score: 1/10

Room with a lot of dust, lacking cleanliness.

2 years ago·Brazil·Score: 3/10

Dirty, not clean at all zero out of 10 value of money picture it's a lie not like the picture at all

1 year ago·United Arab Emirates·Score: 1/10

Dirty, miserable staff, asked them twice to fix issues in my room and it never happened.

1 year ago·Canada·Score: 2/10

Dirty, old. Many things deteriorated in bad condition. I felt like I was in a 1-star hotel

9 months ago·Spain·Score: 2/10

Dirty place with humidity problems. Place in bad condition. Not what it seems in the photos

2 years ago·Chile·Score: 1/10

Dirty. The room neglected. Very poor service. Expensive (u$s360 per night)

2 years ago·Argentina·Score: 3/10

Lack of cleanliness in the room and they tried to charge us for things we didn't consume

2 years ago·Chile·Score: 1/10

🙂‍↔️ Avoid if you're...

Health-conscious travelerSecurity-focused guestCleanliness-sensitive person