This hotel suffers from serious health and safety issues including confirmed mold, dirty bedding with yellowish pillows, and recurring bathroom hygiene problems. Multiple guests report systemic infrastructure failures - air conditioning breakdowns, electrical power outages requiring room changes at night, and extremely long check-in queues exceeding one hour. While breakfast receives praise, the fundamental cleanliness and operational problems make this unsafe for guests.
🚩 Red Flags
“There was a mold in the room!”
“Room with appearance of old and with musty smell when we arrived.”
“The room had bad odor. The mattress was hard and old.”
“I spent over an hour checking in and roughly the same amount of time checking out. It's the most ridiculous and inefficient process I've ever experienced at a hotel.”
“Delay of more than 45min just in line for check-in and plus the 15min delay to do the check-in.”
“To check in you have to endure queues of around one hour, and for check-out about 20 minutes more.”
“It took an hour for us to check out, the queue was out the door”
“Long queue for check in very slow process and finally they gave us our room around 4 pm as check in time is 3 pm”
“I stayed almost 30 minutes for receptionist to release the room that was already within the scheduled time to enter!”
“Check-in slow.”
“At checkout it's absurd. A huge line in the hall and the attendants waited for the maid to go from room to room checking the minibar consumption.”
“Air conditioning barely functioned. The motor made a constant and very annoying noise, rooms were not soundproofed and the heat was unbearable.”
“Air conditioning was not working again, we complained, changed rooms 3 times and the problem was not resolved.”
“The air conditioner would not turn down, so we had to turn it off periodically.”
“Air conditioning old.”
“Air conditioning with defect, they didn't solve the problem”
“Air conditioning bad and didn't cool the room”
“The AC and the Bathtub is terrible!! I paid for it and they took 2 days to fix all the issues.”
“Air conditioning was not working and the room didn't clean, didn't replace water”
“The pillows were dirty and yellowish.”
“Bad bed, old and disgusting blanket, bottom sheet smaller than the mattress, mattress all torn”
“The bed sheets have bad smell.”
“Bed linen that was not well washed.”
“In this hotel the room power - and not the hotel as a whole - goes out in the middle of the night. The inability of staff to restore it makes them guide guests to change rooms during the early morning.”
“The room itself was in an odd shape with some sort of central air conditioning/ventilation machine/electricity generator directly making noise right next to my bed intermittently all night in a locked cabinet.”
“A very embarrassing situation was that the toilet was clogged and it was necessary to call someone to solve the problem.”
“Bathroom pooled water and leaked into the room”
“Toilet did not work, although we respected all the rules about the paper not to be thrown in the toilet. The whole room was smelling bad.”
“Clogged toilet!! Reception without education”
“Clogged toilet!!”
“The bathrooms are not well cleaned”