While the hotel itself is beautiful and clean, the remote location requires constant taxi rides, and service quality varies dramatically depending on which staff you encounter. Some guests face unexpected charges and unhelpful reception attitudes.
🚩 Red Flags
“Was quite far away from what I wanted to do in the city but transport was easy to find”
“It was very far from the airport and far from attractions or any night life”
“Location is way too far from the main city area, even if you take the bike. I would say approx 15 mins bike ride, if you want to go to a nearby night market or the city area.”
“As soon as we arrived, we were met with hostility instead of hospitality. The two receptionists on duty didn't greet us or smile — instead, they murmured something after seeing us, passed our booking to each other, and looked at us with visible irritation. One of them abruptly told us we had to pay extra because we were three people.”
“Staff are rude, not helpful, Environment is dirty, Smell very bad near the hotel”
“I asked for extra towels and floor mats, however the receptionist seemed rather reluctant to acceded to me request. I am a person that is high on cleanliness and I do not like the floor being wet, hence I hope the receptionist do not need to ask so much question when I make such request.”
“We could hear our neighbors, upstairs and next to us clearly and often.”
“No sound insulation, you hear everything from the adjacent room and what happens outside the room which greatly disturbs the stay experience, I was mostly with earplugs.”
“Unfortunately very thin connecting door, any sound is amplified, need to be very careful with different schedules and routines, a little sound will be amplified.”
“When checking out we were confronted with a towel with a lot of blue marks on it that was found in our room apparently by the staff cleaning our room two days earlier. We really did not recognize this. We were asked to pay 385 bath for this, which did not seem in line with local prices.”
“Upon arrival they refused to provide any sheets for the sofa bed or blanket said it's additional charge of THB400. The fact that we paid full price including the headcount for a baby and they want to charge us more.”
“Finally costs were charged from one room because of a stain on the ceiling. In the end everything gets cleaned anyway so why charge a bill one asks.”
“Really nice and spacious rooms. Breakfast was quite limited”
“Breakfast wasn't our favorite, missed variety a little.”
“Very disappointed with breakfast is very terrible even it comes as a set. Not recommend to choose 'breakfast include room' please eat breakfast somewhereelse”